Quality, scale and the regular kind
July 10, 2009 by Seth
Filed under RSS Updates
When we talk about quality, it’s easy to get confused.
That’s because there are two kinds of quality being discussed. The most common way it’s talked about in business is “meeting specifications.” An item has quality if it’s built the way it was designed to be built.
There’s another sort of quality, though. This is the quality of, “is it worth doing?”. The quality of specialness and humanity, of passion and remarkability.
Hence the conflict. The first sort of quality is easy to mandate, reasonably easy to scale and it fits into a spreadsheet very nicely. I wonder if we’re getting past that.
Read the rest of the article here.
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