I’ve just completed a project where the desires of the graphic designer took precedence over search engine visibility and site performance.  I had only heard about these sorts of debates before and had never had been involved in one.

The designer admitted they cared more about look and feel of the site than they did about its features and functions.  Ultimately being forced to defer to the designer’s logic by putting a scroll box into a post, for the sake of aesthetics, enforced website design tactics that have not been popular since the late 1990’s.  Neither the project initiator nor the graphic designer seemed to care at all about search engine visibility, website performance, or the impact their design-based decisions were having upon the website.  Regardless of my feelings about it, I did as I was instructed and delivered a site that has absolutely no SEO value, much to my chagrin.  I contributed my ideas and they were ignored.  What else was there for me to do? 

But, my position stands that graphic design should NEVER take precedence over website performance, function, and search engine optimization.  I will augment this by saying that website aesthetics and website functionality and value are not mutually exclusive goals.  With a little bit of understanding, beautiful website designs can be rendered to functional code that performs well and is also optimized for search engine visibility.

In my experience, graphics designers rarely have website development or SEO skills.  I have the distinction of possessing design, development and SEO skills, among other things, so this is not true of me.  My composite skill set is extremely rare, so I have been told.  Because it is important to my clients, I keep abreast of current online marketing tactics and website development trends so I can educate my customers and offer choices, should the need arise.  Of primary concern to me is overall website SEO and performance.  A properly designed website can garner organic traffic, especially if it uses the built-in features of a content management system like Wordpress, and performance does not have to suffer if the developer knows what they are doing.

With the caveat that there are many people out there who know as much or more about this topic than me, I will share a little of what I know about these things in this post.   It is not all inclusive, for it would be impossible to encapsulate years of experience on such large subjects into a single post.

Why Should You Care about SEO?

A pretty website pleases the eye, and design does matter, but your website SEO strategy can make the difference between a profitable website and a wasted expense.  If you are not doing your own development work, you have paid a professional developer real money their time.  Viewing your website as a marketing asset should not be taken lightly.  With good planning, design, and a solid SEO strategy in mind, your website can becom an extremely valuable tool that facilitates your business success.

Search Engine Optimization is not a huge mystery.  There are several sites with valuable and free content out there for people to study, if they are willing to invest the time and energy.  While each SEO “expert” seems to subscribe to their own philosophy, some factors are constants.

Generally speaking, there is on-page SEO and off-page SEO.  On-Page SEO is what you do with your website design and post content.  Off-Page SEO can be loosely defined as the linking strategies you employ to elevate your site’s authority on the internet.  Both are important, but the latter has very little to do with website design.

On Page SEO

Each page of your website is viewed individually by search engines.  Thus, it is possible for some of your pages to have a more elevated listing status in the search engines than others.  Content management systems, like Wordpress, offer really cool SEO features like internal linking and frequent updates through RSS feeds and commenting features.  While some Graphic Designers hold steadfastly to their belief that there still is a place for straight HTML websites, open source applications like Wordpress, which is continually improving, make that belief all but obsolete.

Within a page, search engines are alerted by text styling tactics of using headings (H1 is best) or bold text to call attention to important content that contains the keywords you are pursuing.  Enabling Wordpress plugins that permit you to specify relevant meta titles, descriptions, and post-specific keywords will assist with acquiring organic traffic and gaining better page listings and rankings.  Since I put up my first Wordpress Website years ago, I’ve been using the All in One SEO plugin.  There are others out there.

Having a keyword rich domain name and page title goes miles toward a quick ranking.  Post titles and overall URL length matter.  The last time that I checked, search engines only read the first 256 characters of a URL.  This could have changed, so don’t quote me.  So, if you have a long domain name and a long page/post title, your effort in researching and placing keywords could be pointless.  Wordpress setup defaults are not the best for creating links.  There are multiple opinions about what is the best way to customize the permalink structure.  In any case, finding ways to eliminate unimportant words and numbers from the link is the only way to go.

Off Page SEO

This is, in a nutshell, your linking strategy.  Over the years that I’ve been involved with website delivery, I’ve seen hundreds of offers for SEO automation tools that claim they can drive floods of traffic to your site by exploiting loopholes in search engine algorithms.  I’ve never taken that bait.  As for other tools that offer SEO link building assistance that is white hat, I’m skeptical that these products have delivered the results promised but I do confess to not having tried more than a handful of them.  In my humble opinion, high quality external links are earned through the time-consuming work of posting articles, providing high-quality responses in active forums, and building an online reputation for your site’s authority by offering sincere and relevant blog comments or appearing as a guest blogger on a high ranking site.

Freelancers offer SEO services of link building through article creation, blog commenting and forum posts.  I cannot compete with offshore service provider pricing so this is not a service that I offer.  I educate my customers on link building tactics and sometimes refer work out to colleagues.  There are article spinning tools that allow you to write one good article and spin it multiple ways so you can have unique content up on multiple sites.  As for automating blog comments, I don’t approve spam comments on my sites so why should I expect anyone else to do so?    Forums may seem like old news but there are some very busy forums with high authority on which I’ve been actively pursuing links back to a few of my sites.  Just ensure that you become active in a forum that is related to the main topic of your site if you choose this tactic for link building.

Website Performance Notes

If you are using images on your site, upload and reference them with keyword rich names.  Embedding keywords as alt text for your images is a important too because search engines can read it.  More and more frequently, websites are being found through image searches.  Although it makes a site or post more interesting, excessive use of images is discouraged because each call for that image results in another http request which can inhibit performance.

Pages that are designed entirely in flash are … well, flashy.  I truly admire the skills that flash programmers have honed but I have never recommended flash introductions when text and images will deliver the same message.  Opinions may vary but mine is that flash intros and pages are not good for SEO.  Additionally, flash is a client-side application that relies on the technology configuration of the viewer’s computer.  Most non-technical people are not as fastidious about PC maintenance and technology upgrades as I may be and no developer can write code to overcome that.  Hire the flash developer, by all means, but keep in mind that your multi-thousand dollar expense for flash programming may be lost on a portion of your potential audience who is frustrated by the fact that they see nothing on the page or it is taking too long to load.

When moving a site from HTML to a content management system, I frequently hear my clients say that the site seems slower.  That’s true.  It is, by comparison.  This has to do with PHP and database access speeds.  Designing code that works as optimally as possible is my responsibility, so I’m not abdicating entirely.  Recently, when this protest kept coming up, I set up the same site on two other hosting services so they could compare site performance.  It was a proverbial “no brainer” decision.  Their hosting service was the stumbling block.  Both A2 Hosting and JustHost eclipsed Network Solutions for page loads and video performance.

The use of CSS sprites improve website performance because only one image is referenced.  I do not advocate for the use of image-based menus, however, because their use removes text from the pages and eliminates dynamic addition of navigation links.  This is best explained by example.  One of the features of Wordpress is that it automatically adds new category links to menus without having to alter site code.  This translates to ease of use for my customers, once they’ve gotten a handle on the difference between pages, posts and categories.  With the exception of the site that I was recently asked to develop, all of my site navigation code has been pure CSS, clean and simple.  After working with a beautiful theme that used one image for all of its iconography and backgrounds, my custom theme designs will be making much more use of CSS sprites.

The importance of creating a brand that sticks in the minds of your target market is obvious to people in stable businesses.  When the market paradigm shifts or a part of a product line is discontinued, it has potential to kill the brand.  Campaigns to create and obtain market share for a new brand can be very expensive so leveraging the investment you’ve already made in your branding strategy is economical and important, especially these days. 

When Volkswagen introduced themselves in the USA in 1949, only 2 vehicles sold.  By the end of 1955, the manufacturer had firmly established their presence in the United States. I’m not sure if it was the marketing experts or the public who created the “slug a bug” attachment to the vehicle but I certainly remember playing the game with my sister in the back seat of our family car.  I also remember my mother complaining about the odd appearance of the VW Beetle. 

Slug-a-Bug!

Lately, Volkswagen has been weaving this childhood game into their marketing campaign.  The inference of the new spin, however, is that the vehicle is moving so quickly that the onlooker who has been “slugged” didn’t see it.  This is brilliant! 

A brand can be established using imagery, colors, sounds or words.  Most times, it is a combination of some or all of these things. If a brand becomes “stale” or the marketing message has gotten muddied by exterior influences, like competition or economic constraints, it may become necessary to revitalize the brand to elevate awareness and increase market share.  Clever tactics for brand stabilization or revitalization are not accidents. 

Whether your business is small or large, there are a series of rules that must be followed steps that must be followed to accomplish the task of brand revitalization. 

Refocus

This step begins by evaluating the market that you are pursuing and redefining the purpose and goals of the company and the brand.  Every member of the organization must aspire that message in their work and the communication from the company to the market must consistently reiterate the new goals. 

Your message should succinctly state that purpose and be easy for consumers to remember.  Consider the branding strategy that AT&T is currently using for their wireless campaigns.  They want consumers to know that, using their technology, anything is possible.  This is a good message.  It conveys freedom and choice, something that is dear to all our hearts. 

Relevance

Since the promise of a brand is what leads to consumer interest and loyalty, it must clearly and accurately convey what consumers can expect to experience every time they choose your product or service and how that is different from the competition. 

As a business owner or executive, you must decide where you want to be and how you will get there.  You must understand the criteria your market uses to make purchasing choices in your niche.   You must also have an awareness about why people are choosing your competition’s products or services over yours. If you’ve lost market share due to global factors, your task is to repurpose the brand so you can keep your product or service viable. 

Reinvent

This is where action comes into play.  The active components of any market are people, product, price, place and promotion. 

Revitalizing a brand must begin with the people INSIDE your organization.  Every member of the company must feel committed to the new branding strategy if you hope to influence future success. 

Products and services are tangible evidence of the brand promise.  Reinventing a brand image involves innovation of your products and renovation of services that support it.  This requires investment of resources and  and the talent of your organization. 

Consider the variances you have witnessed with everyday use products like skin care, laundry detergent, or toothpaste.  With the rise of economical concerns, laundry products began to promote the fact that you could wash more clothes with less detergent.  Personal care products,like toothpaste, introduced and now promote their ability to make your teeth whiter.  Neutrogena has recently introduced a brand revitalization campaign that reminds women that they trusted the product as teenagers and should continue to use it to keep their skin looking young.  This is very clever… 

Pricing is part of this phase of brand revitalization.  If there is a way to re-package your product or service offerings in a way to grab more market share, you will have expanded your revenue stream without having to develop new products.  McDonald’s implemented this strategy with their Dollar Menu items. 

Inclusive in this phase of brand revitalization is the promotion aspect.  Your brand’s “face” is its place.  Whether the product resides on a store shelf or online, each time it is found, it must be easily recognized.  Packaging, colors, images, and sounds are all part of what makes your brand image memorable.  Promoting and maintaining the non-verbal aspects of your brand image are important, especially in a global environment where language differs. 

Results

It isn’t an obsession, exactly, but measuring results is a topic that you’ll find me referencing consistently.  The entire point of change is to realize progress and, if you are not measuring the results of your brand revitalization campaign, you have no way to see if your efforts are enhancing your bottom line. 

If your organization has staff, ensure that they are engaged in the results orientation efforts.  Stress the importance of bringing the brand to life for your market, especially if your employees are “on the front lines” and dealing with your customers individually. 

Rebuild Trust

Expanded access to information has heightened consumer awareness, and there are many reasons for them to feel distrustful.  Your brand must acknowledge the social imperatives that drive consumers during their purchase decisions.  Speak to their concerns about ecological matters, privacy concerns, or false claims.  Re-establish their confidence by engaging in local activities and events that are not profit oriented and by being open and honest about all of your business affairs. 

Realize Globally

Distill your brand revitalization strategy to a single document that is capable of expanding globally.  Make this resource readily available to your staff and your customers, along with the desired goals of your brand revitalization strategies.  If you have a brick and mortars presence, clientele will see that you are walking your talk by the experience they have as they are interacting with you professionally. 

Leadership Required

Creativity is essential, but  the new brand vision and positive momentum is a result of committed leaders who are capable of providing clear direction and maintaining priorities.  The brand message must be consistent, whether you are interacting with the board room,  investors, employees, or consumers.  Trust your instincts, by all means, but remember that you ARE the personification of the brand you seek to revitalize.

Designing a website for conversion is something that every business owner cares about, if they are savvy and have a solid business goal for their sites.  Top gun internet marketers sell memberships and consulting services to people who want to get income online.  It is a good idea to have a mentor when you are starting out, for sure, but I wonder if there really is a one-size-fits-all approach to building an online business.  My instincts say no. 

As an Online Branding Consultant and website developer, I’ve been monitoring website tools and trends for years.  When my daily research introduced the idea that the color orange converted better than any other color, it seemed like a reasonable thing to try.  Within a few months, just about every site that I saw had an orange buy now or add to cart button.  Recently, this button has gotten much larger.   Does the image below look familar to you and did you feel compelled to press the button?  It took me 2 seconds to find one. 

One trend that I have no argument with at all is to use Wordpress website technology as the basis for a business and sales funnel.  The software is remarkable, easy to manage, and delivers great SEO benefits too.  Many top guns have migrated their sites to wordpress with good reason and anyone paying attention knows that Wordpress is much more than a blogging tool. 

Video capture pages are a very good idea and they have been for a long time.  However, there has been a disturbing trend with them recently.  The latest video marketing tactic is to enforce an opt in before one is granted access to the video.  This is a ploy to build a list, which I understand, but if you do this please manage your lists so you aren’t broadcasting the same message multiple times.  That is kind of irritating.  

Another rising video marketing trend is to put up content with no controls or information about duration.  I find to be both inconvenient and rude, and I know I’m not alone.  If it is off-putting, why does it convert?  Perhaps someone who is doing this and tracking results can enlighten us all. 

The OTO (one-time-offer) tactic has taken on new proportions of irritation.  When I opt in to something for free, I expect an obligatory up sell but is it really necessary to introduce two, three or more?  Newbie or not, I’m betting that I’m not the only person who loses patience and gives up.  It would be great to see the split testing results that support the claims of people who say this builds loyalty and increases sales.   

Please save us all from the disingenuous “fear of loss” call to action tactic.  If you aren’t sure what this means, it is the one that compels you to decide right now and threatens that, if you don’t, the offer will be lost forever.  If it really is a limited time offer then using this tactic doesn’t constitute coercion.  A high percentage of the time, however, the claim is not true.  How many times have you bought something because you were led to believe you needed to decide right away and found that same site months after the fact? 

When internet marketers began to sell products that teach how to target local business owners, it intrigued me.  I wondered if they really knew what they were talking about.  As it turns out, few internet marketers have ever dealt with offline business owners so please don’t expect them to teach you everything you need to know in order to succeed in this niche.  I’m not saying it isn’t a good idea but, trust me, it isn’t an automatic gateway to wealth. 

If you want to have credibility with a local business owner, you need more than a spiel and a ghost written book to hand to them at your first meeting.  You must understand THEIR business and be prepared to explain how you can help them improve their bottom line.

Think about the different businesses that you see in your neighborhood for a moment, excluding chains and franchises.  I doubt that the target market for an attorney, accountant, florist, or day spa lends itself to hype, being forced into opting in to view a video that has no controls on it, or the huge orange “add to cart” button.  Please let me know if you think I am wrong. 

Small busines owners understand their niche and they’re good at sensing deception or they don’t stay in business long..  You won’t know how to help them if you haven’t done your homework.  Customer acquisition costs are a factor to small business owners, as well as return on investment.  If you want to play in that field, make sure you understand business basics first.

The bottom line is this:

No internet marketing formula is one-size-fits-all.  

We joke about watching paint dry when time seems to move too slowly but, believe it or not, this is an actual role for which people are paid.  Duties include touching the painted item to ensure that it is dry.  What does this have to do with businss and online income?  Read on… 

Many people put up pretty websites and expect immediate results.  Very few people get what they desire, unless they have found a particular niche that is in demand and has not already been exploited or they have a well established and responsive list. 

As a website consultant, I’ve always recommended beginning with the end in mind.  During initial meetings with any new client, I always inquire about their keywords and SEO strategy.  Of all the hundreds of sites that I’ve built, only one customer actually had a plan in place.  Statistically, those who did not embrace the idea that they needed to identify niche keywords and strategically pursue them experienced less than optimal results. 

Once you’ve determined your SEO and linking strategy, you must set about the task of doing the work necessary to accomplish it.  This entails tactics that will build relevance based on keywords through on-site and off-site content. 

Perhaps the best known method for getting links to your website is writing articles, adding a link to your signature in a forum, or commenting on blogs.  But, how do you know which sites have importance from Google’s point of view?  Michelle MacPherson recently released a free tool for monitoring top internet properties for your content and links.  I don’t know if it is still available but I’ve used it and it is very helpful.  The caveat is that each site has different rules so make sure you read the fine print when you register and begin to use them.

Lately, there has been a resurgence in using videos to promote your business or opportunity.  This isn’t big news.  Video marketing has been a great way to give voice to your brand for years and new video distribution channels are popping up every day.  Your videos need to go viral, for them to really provide benefit, and if you don’t use good keywords when posting the video, it is just “out there” waiting to be found.  Alternatively, and as I mentioned earlier, you can deploy it to your dedicated and responsive list. 

Differentiating yourself online may be the biggest challenge you face.  Most of what I observe is a lot of emulation.  That isn’t a bad idea.  Heck!  It worked for me when I wanted to learn to sing like Joni Mitchell.    Still, emulating what everyone else is doing only makes you like everyone else.  Your market will choose to buy the offer, if it is something they want or need, and they will buy it from a link that appears in early in their search results.  Thus, if you have no SEO strategy, whether or not you’ve done your niche research homework, there will be a lot of people ahead of you in the pile. 

Assuming that you’ve are now convinced that learning SEO and keyword research is important to your business success … online or offline … what can you do?  Well, you can begin by learning more about SEO and keyword research from an expert.  Dan Thies has availed a great ebook entitled Fast Start SEO which you can download at this link.  Dan Thies also offers a free membership where people aspiring to learn more, or those who are active in the arena already, can interact and swap ideas.  You can choose to outsource the task to someone who knows what they are doing, if you feel you have more important things to do,  but I imagine it will be hard to sift the wheat from the chaff  when interviewing potential outsourcing partners without any knowledge so learning something about how SEO is done is still advisable. 

Building an online brand requires patience, dedication and belief.  Once you have your keywords and SEO strategy in place, all that remains to be done is to implement it.  However, waiting for the benefits you seek can be difficult if you are impatient.  Not much different than watching paint dry, I suppose.  But, if you’ve done your homework and selected a good niche and linking strategy, your results will come.

Tools help.  I use a product called Micro Niche Finder that is easy to understand and provides a lot of data very quickly.  If you don’t want to buy a product, you can also use Google’s free keyword research tool. 

If you’d like to know how I can help you, please don’t hesitate to ask.  You can complete the contact form at www.VirtuallyMarj.com and I will certainly respond.  I’d love to learn more about your business and, if it feels right to us both, help you build your online brand! 

Normally, we associate creativity with artists who apply their craft in written communications, visual arts, or music.  But, if we strictly define creativity as artistic talent, we fail to appreciate how it is involved in the apparently mundane aspects of our lives.  That is really a shame, for nothing of life is truly mundane. 

An acceptable definition for creativity is having the ability to find solutions where none are apparent.  This is often seen with children who are learning something new.  Less obvious are the toiling movers who manage to fit your heirloom dining room table through a narrow hallway without destroying the furniture or the walls, which is certainly admirable. 

In business, creativity is characterized as thinking outside the box, creative problem solving, and maybe even critical thinking.  Has your business creativity ever been stifled by colleagues or clients?  Have you ever inadvertently stifled them?  There are so many ways this can happen, and this article exposes a few of them. 

You Want it When?

During my corporate days, I had an image of a person beneath a thumbscrew with a caption that read: 

Turn it again you SOB!  I work well under pressure!

The poster was irreverent and got many laughs but there really was no truth in it.  The fact of the matter is, people don’t perform as creatively when severe deadlines are imposed.  While the tasks may be completed on time and satisfactorily, there is kind of a hangover after the fact for those involved that can literally immobilize them for days after the effort is over. 

Time pressure disrupts one’s ability to fully engage themselves in the solution.  True creativity requires an incubation period.  In my business, premium rates are applied to “rush” projects for good reason.  When we come to terms on delivery dates and pricing, another dark side can be introduced by anxious people.  Folks who are in a panic with a high need to feel in control can upset the creative flow with interruptions.  To avoid this possible problem, I’ve learned to suggest a date in advance for status updates. 

Please Put Your Weapons Away

With morbid fascination, I’ve observed threats that some people have  imposed in an effort to inspire.  This was more or less a daily fact of life on the job in the information technology industry.  As a Realtor®, a client’s posturing that they would withdraw their listings didn’t motivate me to change anything about the marketing plan we had agreed to at the time we wrote our contract and the listing still sold within the pricing and terms we had set forth at that time. 

These days, as an internet entrepreneur, oppressive behavior serves as a signal that it might be time to fire the client.  Proceeding with people whose projects are fraught with self-serving drama is rarely worth the effort involved in their high maintenance, although some empathy and discussion can sometimes alleviate the  problem.  Yet, if someone wants to be a unhappy, they want to be unhappy and it is never worth entering into a battle of wills.  Let them be right and move on. 

If we enjoy what we’re doing, getting out of bed in the morning is never a chore.  Happy liaisons are not only much more fun.  Working with joyful people induces higher creativity for everyone involved. 

Roles and Responsibilities

Casting a stereotype, based a limited perception about the skills involved in that role, can be limiting for the individual contributor and dangerous for the type-caster.  Consider your bookkeeper, for example.  The joke associated with creative financing is well known to us all but, when your accountant suggests a financing solution that you’ve never heard of before and it helps you to forward a business goal, their creativity is a huge asset to your business. 

Financial Incentives May Not Be The Answer

A study on business creativity suggested that tying compensation to overall team results isn’t necessarily the ticket for inducing higher creativity OR better solutions.  In fact, the study’s results demonstrated that people who were focused on bonuses were less productive than those who worked for the love of the effort. 

Although there is a somewhat common belief that people will work harder if they are rewarded through performance incentives, concerns about negative compensation effects lead people to risk aversion, which ultimately affects creativity.  Ranging outside the norms of what is imagined is an outcome of being truly interested in the effort at hand, knowing that it’s OK to try anything that has potential to work, and believing that one’s suggestions are taken seriously and that their contributions are valued. 

How this Relates to VirtuallyMarj.com

As a Wordpress website designer,  the truth in the tagline at Codex is not lost on me.  Even though most people will never truly appreciate the elegance of some of the code they use, which the tagline describes as poetry, one’s ability to envision and develop it certainly requires a special sort of creativity. 

Personally, I get much more satisfaction out of consulting with clients, who have come to me for help with their marketing and branding strategies, and seeing the light bulb illuminate.  This happens when our discussions unearth something about their pursuits that is not obvious to them because they are too close to the proverbial forest to see the trees.  That is fun! 

Right Brained or Left Brained … Does It Matter to Creativity?

Our right brains influence our creativity, so science says.  Here’s a place for you to take a test, if knowing your brain’s preference is important to you.

I’ve known remarkably creative people whose claim to fame was clearly left brained.  The most renowned example is a former real estate client and friend of mine, Leo Hurwicz, who achieved Nobel Laureate status for his Economics Theory at the age of 90.  It was a privilege to know him and and memories of our talks are truly treasures for me. 

His special skill was mathematics, which is clearly left-brained and analytical.  Yet, his creativity allowed him to see beyond the equations and develop a theory that explained financial markets and ultimately garnered world-wide recognition. 

So, the moral of the story is to not hold yourself back if you are left-brained by nature.  Creativity is the product of what you believe is possible for you to do and it is nurtured by an environment where your ideas can expand to reality … regardless of your brain’s bias or your assigned role.

When you decide to work with a client, your business relationship has potential to develop into a friendship.  This can be very rewarding, as long as the boundaries between friendship and business are established and maintained. 

Very few people understand how awkward it can be when questions they are asking begin to encroach on the time you had set aside to relax.  Under most circumstances, gentle reminders that you are “off the clock” will be enough.  Conscientious people will never ask you to work for free and there is no reason to feel guilty about accepting compensation in exchange for your expertise. 

Here are a few gray areas that you may have encountered:

1. Someone expects you to do something for them which is a service for which clients normally pay.
2. You’ve earned an affiliate commission because someone clicked on your link and that person treats it as if they are owed services in exchange.
3. Sudden demands for a “finder’s fee” months after an introduction.
4. Promising future work for reduced fees.

Expecting Free Help

We’ve all hit financial speed bumps.  My first response to someone who asks me to work for free so they can preserve their cash is to suggest that they need to adjust their mindset.  This sounds brutal but it isn’t.  We are what we believe and, if we believe we are broke, we are broke! 

Many philosophies, including the Law of Attraction, conceptualize thought as energy that attracts like-kind energy.  If your thoughts are trained on what you lack, you will attract more of that.  In other words, your lack will increase.  This is so stupidly simple, yet so difficult to master! 

Placating your associate’s fears by working for free is a choice that you make based on whether or not the time commitment will put your real business obligations at risk.  We all like to help people out but, if you do, recognize that it can be a slippery slope.  Like silencing your barking dog with a treat reinforces bad behavior, your associate may expect that you will continue to work for them for free. 

Leveraging Affiliate Commissions

You’ve taken the time to set up accounts and establish affiliate relationships for products or services that you want to recommend.  Affiliate earnings are intended to be passive.  Thus, any expectation that you will provide services in exchange for an affiliate commission you’ve earned is flawed logic.  All that person did was click a link to buy something of value that they wanted. 

In the rare instance that someone insists they could have purchased the same product on their own, it may be their way of inducing guilt.  Don’t fall for it.  If you are like me, you have not overpriced your services to begin with and you’re worth every penny. 

Does this mean you should not offer affiliate links to clients and friends?  If you do, ensure that you disclose the fact that you will earn an affiliate commission and that it is their choice to purchase elsewhere. 

What Finders Fees?

True Story:  A year or so back, a “friend” asserted that he was owed 25% of everything that I had earned since we met.  This came out of nowhere so I was stunned when I realized he was serious. 

I explained that I would never have agreed to referral fees of that magnitude without having a formal contract in place.  This fell on dead ears.  His rage and desperation, coupled with some other observations about his online behavior, created an awkwardness that ultimately ended our friendship. 

Expecting Immediate and Repeated Help

Most people admire my intuitive grasp of technology.  I will always answer quick questions but, if I know that a request will take more time than I have available, it must be postponed.  When I find a solution, I take the time to carefully explain exactly what solved the problem, in layman’s terms, so people can more become self-sufficient. 

Some folks repeatedly return for help with the same things.  I don’t mind re-explaining but, if I can’t drop everything at the moment of their request, enduring unfounded accusations or complaints is unacceptable.  My rule is no tolerance for such bad behavior. 

Beware of Wolves in Sheep’s Clothing

One client relationship relationship evolved into spending a lot of time exchanging ideas about Wordpress website design, CSS and Photoshop techniques.  Those sessions always began when they would ask a “quick question.”  Since my associate already had some skills, it didn’t occur to me that I was providing information they planned to use to start a new and competing business.  When they announced their plans, they invited me to become a resource, with the provision that I could not use my own business name or offer a link to my website.  I declined and wished them luck. 

The tactic of promising “future work” for a discounted rate is the proverbial Pandora’s Box.  In my experience, such requests better serve the requester.  In one extreme case, my willingness to work in this way resulted in many delinquent invoice payments and their expectation that the delayed payments would not compromise the development schedule for the project.   This particular client also neglected to mention very time-consuming development requirements at the time we settled on price and refused to discuss additional compensation.  When their behavior turned into abuse, they were summarily fired with no regrets … at least on my part.   

Choose to NOT Diminish the Value of Your Expertise

We all have unique skills to offer in professional liaisons.  The confidence you gain through exceeding customer expectations can lead to business expansion.  When your clients trust you, they will naturally recommend you who their friends and colleagues.  Referrals from such sources are the best kind of business.

We all set Goals in some form.  At the time we establish them, they feel exciting and new.  Sometimes are goals are set with a purpose of diverging from our ordinary daily lives.  These sorts of ideas enthuse us, no matter what they are related to. 

One such goal could be to branch out in your business.  Many pursue the goal of passive income and this doesn’t always entail joining a business opportunity or MLM, thank goodness.    The difficulty that exists, however, is that you can become swept  away by your primary income-earning activities because you enjoy what you do, have built a reliable reputation and you like the people with whom you are working. 

My primary business is project based.  A very high percentage of that business is returning customers with new projects.  If the experience of working with them in the past was mutually beneficial, as well as being fun, I have no qualms about taking on their requests.  On the other hand, there are some clients whose projects I can’t wait to finish and with whom I will not work again. 

New projects and cash flow are great to have, and hard to say no to.  But, with only 24-hours in a day, you begin to wonder if you are spreading yourself too tasks to forego are the ones that aren’t producing income for you yet .  It is true that you can outsource some aspects of your business but, when YOU ARE THE COMMODITY that people are seeking, you ultimately must decide if you want to decline new business so you can stick with your business building plans. 

This is what I lovingly refer to as a Creative Conundrum. 

The best strategy that I’ve found for achieving balance between what I have and what I want is to list all of the things that I want to do, as well as the things that I must do, on a schedule of some sort.  Don’t forget to set aside “me” time. 

Blocking time is not a new concept but it works.  In fact, this was the basis of Steven Covey’s book, The 7 Habits of Highly Effective People.   Among other things, Covey recommended establishing your task list, prioritizing those tasks and checking them off or updating their status on a daily basis. 

A little more tedious, but also helpful, is keeping some sort of log on how your time is being spent.  If you do this for a week or so, you will notice patterns in your days and where you are spending time that takes away from your business building or income generating activities. 

Once you have a handle on how your time is being spent, you are in a position to determine what you can spend less time on, or possibly stop doing, so you have more time to pursue your creative goals.   Those are the things that you really wanted to do when you imagined them, right?

I didn’t create the page that I’m writing about today but I’ve been wanting to do someting similar for more than two years!  Because my site is G-Rated, I can’t put a link to it but if you don’t mind a little free expression, colorful language, and want a good laugh, I encourage you to search for the site using the title of this post to find it.    

Increase your Twitter followers by eleventy-billion in seconds uses all the tactics that experienced internet marketers have ever used, so far as I am aware.  There is an animated roll down script on the corner of the page, a bodacious lead in claim, multiple rave reviews, and a purchase option.  It even employs a tactic that I’ve noticed rising in trends and don’t much like.  There is no price given on the landing page.  But they admit they aren’t selling anything, which is part of the fun. 

From an educational point of view, this is a great example of what NOT to do on your sales pages.  From a social media perspective, it touches upon another source of my dismay, which is the automation of friend finding on social networks.  I mean, if you have to automate relationships, what is the point to them? 

Oh yeah … selling something!   

Recently, Michael Fortin had a much more politically correct post on the same idea.  Even a respected professional who has gained from product launch tactics sounds nauseated by them. 

The internet product launch formula needs a tune-up, I believe.  Maybe more internet marketers could try more honesty with a smidge of reality next time around.  Why not leave out the “hot spices” from the recipe so everyone can digest the cuisine without getting heartburn? 

I dislike citing problems without imagining possible solutions.  While I can’t say that I’ve been party to a huge product launch … yet … I certainly hope to see a trending upwards of these things. 

Forget the Bonuses 

It doesn’t take a rocket scientist to determine that the worth of the bonuses is overstated if they are willing to give them away or sell them at 1/1000 of their supposed value.  A brief time spent on the internet will tell you that these products are approaching obsolescence.  Very few internet marketers have been up-front about the fact that they are clearing old product. 

Stand Behind Your Product 

This week, I listened to a webinar hosted by Frank Kern, who is working with Brendon Bouchard on a program called the Experts Academy.  While I decided against opting into their membership, I found their offer to refund all purchases, regardless of how far in the future the request was made, quite fascinating. 

This demonstrates two important things.

1. They truly believe in their product
2. They are genuinely concerned about customer satisfaction

Guarantees like that are the exception among internet marketers.  Clickbank products abide by the 56-day refund rule.  Sellers of software, that was misrepresented or has proven to be buggy or not working at all, have refused my requests for refunds less that 30-days after my purchase.  Although it is irritating, it isn’t worth the dispute and negativity it would create in my life to pursue it any further. 

Even with my desire to see product promoters offer extended refund policies, I do understand that the buyer of anything can’t just change their mind and claim something didn’t work for them.  If they’ve never tried the product, there is no flaw and no basis for requesting a refund.  If there is accountability coupled with lifetime guarantees, then it is fair for all parties involved. 

Don’t Promote … Campaign 

Something that Brendon Bouchard said during the webinar really made sense.  Even though the idea of a new product is exciting to the developers and they want as many sales possible in the least amount of time, the persistent promotion emails are tedious. 

I’ve said it before, and I’ll say it again.  People don’t like being sold.  They prefer to use their best judgment and make a decision on their own.  Promotions are like putting the giant inflatable gorilla on the roof of a building.  They attract attention but they look silly. 

Build interest through a series of explanations about what the product overcomes or improves.  Leave out the links in the notes once in a while.  Request email inquiries and avail a mailbox that will be read and responded to.  People like to ask questions and to get answers. 

Real Testimonials Only,  Please… 

The FCC has endeavored to clamp down on false testimonials and paid reviews in the USA but who knows how that ruling is policed?  Do they prey on known offenders or randomly pick them out?  Either way, this ruling has as much “beef” in it as the anti-spam laws, based on the bulk email that I receive every day. 

When I see a plethora of testimonials on a page with no dates or full names, I cannot help but wonder about the vintage and credibility of the testimonial.  Since I am fully aware that many internet marketers give away copies of their products to their inner circle for trials before they are made available to the public at large, I feel that full disclosure would clear up any confusion.  Therefore, segregating raves given by people who got a trial version at no cost seems like a good idea.  It also would be wonderful if that round of reviews were updated within 3 – 6 months of the product launch. 

Say Thank You! 

Would it be too much to ask that the product owner take a little personal time to write a thank you email?  We are human beings, doing business with human beings, and someone has believed that our product was worth spending some money on.  Courtesy should not be automated. 

While we’re at it, is it to much to ask that follow up emails inquire as to how we are doing rather than continuing to promote more products for sale?

Yep!  It happened again today.  I was invited by a Skype friend to look into a free program.  Their claim was that it was free to join and I would not have to pay anything to earn money.  I’ve been around the internet long enough to not believe claims of overnight wealth and to distrust “free” joins but I indulged their request to click on the link anyway. 

Non-English Landing Page

The first thing that I noticed was that the page was in German.  I have a toolbar installed that allows me to instantly translate to English so this wasn’t a huge issue. 

Analyzing the Offer

The first sentence on the landing page was a disclaimer: 

This is no joke and no dream … You get paid money, because investors want to distribute funds.

If you have to begin by telling stressing the fact that your incredible program is really incredible and go on to suggest that investors want to give away their money, I’m immediately suspicious.  Investors want to leverage their money by investing in things which will earn them money.  At least that is what I’ve learned… 

The landing page encouraged me to read the terms and conditions, although I would have done that anyway before filling in any forms.  It’s called due diligence.   

Free Isn’t Always Free

The second paragraph on the Terms and Conditions page said this: 

Once you receive the gift, you have to pay into this program.

I didn’t need to read any further.  Clearly, if payment is required to benefit from the program, it isn’t free. 

I responded to my Skype pal by copying and pasting that text into our chat window.  I added that I was a conscientious objector of cash gifting programs and that having to pay into it made it clear to mea that it wasn’t free.  I thought that would be the end of it but they replied that I had misunderstood. 

I re-copied and pasted the same text into our chat window and told them, in addition, that there was nothing ambiguous about the phrase: YOU have to pay into this program. 

Denial of the Facts in Front of You 

My Skype pal protested by saying that “no one had explained this” to them.  I suggested that reading the fine print before joining anything, free or not, is a personal responsibility … and it is! 

Are you entitled to a do-over if you sign a contract that binds you to a commitment you didn’t understand just because you expected it to be explained to you?  If you are of legal age, the answer to that question is no. 

I’ve worked in a business where contracts were necessary to proceed.  I would spend no less than an hour going over the terms and conditions that my clients would be obligated to once they put pen to paper.  I took pains to explain what their obligations were, as well as the authority they were granting to me as their agent.  I never put paperwork in front of someone who might later claim diminished capacity because they had had a few drinks.  I scheduled the meeting for another time and instructed them to hold off on the beers until after we were finished. 

Not everyone will do this … especially if they are promoting a get-rich-quick-and-easy internet program. 

Money for Nothing? 

Call me old fashioned or jaded, but I’m not of the mindset that money will flow into your bank accounts without applying some effort. 

When I was new to online marketing tactics, I got suckered into things.  We all do.  Once I abandoned the belief that the hype was more than it was and began to focus on things that I enjoyed doing anyway, which could earn income for me, my life has been simplified and I’m having a lot more fun too. 

Many of the people whom I used to communicate with on a daily basis are still chasing the dream of instant wealth and fly-by-night programs.  For them, and for those of you who pursue similar things, I wish you the best of luck and encourage you to return and post your results to my blog. 

There are no Magic Wealth Pills.  The recipe for business success is the same:

1. List the things that you are interested in doing
2. Analyze those things to determine if their might be a market for you to leverage
3. Construct a plan for pursuing that business
4. Devise a list of measurements you can use to validate your success
5. Determine the best approach for marketing and promotion
6. Follow your plan and monitor results
7. Know when to revise or abandon the plan and try the next thing on YOUR list

For those of you who may have missed me, please accept my apologies for having neglected my blog for so long, .  The thrill of operating your own business comes complete with the opportunity cost of having to keep your nose to the grindstone, at times. 

There are some clients whose expressions of gratitude almost makes you feel guilty about getting paid for the job.  I have recently had that experience. 

Here is a quote from a rave that one of my clients just wrote on their blog, about the service they received from me: 

If you are blogger, you know that  your site is not unlike your child.  And when your child is sick, you tend to stop functioning.  You want answers.  You want certainty.  You want experts.  And we got absolutely none of that from our hosting provider Network Solutions.  From Network Solutions we got ticket numbers, escalation promises, and false assurances.  So we panicked and called in the real expert.

Virtually Marj. Wordpress developer extraordinaire.

We love Virtually Marj for the following reasons:

She knows her stuff

She delivers exactly what she promises on time.

She is a human being.

I swear that I blushed when I read what they wrote.    If you want to see this post on their site, visit MothersofBrothers. 

Even though their praise is directed at me, the three things that they noted are essential to anyone’s  success in business so it bears repeating. 

If you don’t pretend to be good at something that you aren’t, are clear about deliverables and time frames, and  remember to  be yourself, you have a recipe for success.