Brand Revitalization
June 10, 2010 by Marj Wyatt
Filed under Business Basics, Featured, How to Market and Brand
The importance of creating a brand that sticks in the minds of your target market is obvious to people in stable businesses. When the market paradigm shifts or a part of a product line is discontinued, it has potential to kill the brand. Campaigns to create and obtain market share for a new brand can be very expensive so leveraging the investment you’ve already made in your branding strategy is economical and important, especially these days.
When Volkswagen introduced themselves in the USA in 1949, only 2 vehicles sold. By the end of 1955, the manufacturer had firmly established their presence in the United States. I’m not sure if it was the marketing experts or the public who created the “slug a bug” attachment to the vehicle but I certainly remember playing the game with my sister in the back seat of our family car. I also remember my mother complaining about the odd appearance of the VW Beetle.
Lately, Volkswagen has been weaving this childhood game into their marketing campaign. The inference of the new spin, however, is that the vehicle is moving so quickly that the onlooker who has been “slugged” didn’t see it. This is brilliant!
A brand can be established using imagery, colors, sounds or words. Most times, it is a combination of some or all of these things. If a brand becomes “stale” or the marketing message has gotten muddied by exterior influences, like competition or economic constraints, it may become necessary to revitalize the brand to elevate awareness and increase market share. Clever tactics for brand stabilization or revitalization are not accidents.
Whether your business is small or large, there are a series of rules that must be followed steps that must be followed to accomplish the task of brand revitalization.
Refocus
This step begins by evaluating the market that you are pursuing and redefining the purpose and goals of the company and the brand. Every member of the organization must aspire that message in their work and the communication from the company to the market must consistently reiterate the new goals.
Your message should succinctly state that purpose and be easy for consumers to remember. Consider the branding strategy that AT&T is currently using for their wireless campaigns. They want consumers to know that, using their technology, anything is possible. This is a good message. It conveys freedom and choice, something that is dear to all our hearts.
Relevance
Since the promise of a brand is what leads to consumer interest and loyalty, it must clearly and accurately convey what consumers can expect to experience every time they choose your product or service and how that is different from the competition.
As a business owner or executive, you must decide where you want to be and how you will get there. You must understand the criteria your market uses to make purchasing choices in your niche. You must also have an awareness about why people are choosing your competition’s products or services over yours. If you’ve lost market share due to global factors, your task is to repurpose the brand so you can keep your product or service viable.
Reinvent
This is where action comes into play. The active components of any market are people, product, price, place and promotion.
Revitalizing a brand must begin with the people INSIDE your organization. Every member of the company must feel committed to the new branding strategy if you hope to influence future success.
Products and services are tangible evidence of the brand promise. Reinventing a brand image involves innovation of your products and renovation of services that support it. This requires investment of resources and and the talent of your organization.
Consider the variances you have witnessed with everyday use products like skin care, laundry detergent, or toothpaste. With the rise of economical concerns, laundry products began to promote the fact that you could wash more clothes with less detergent. Personal care products,like toothpaste, introduced and now promote their ability to make your teeth whiter. Neutrogena has recently introduced a brand revitalization campaign that reminds women that they trusted the product as teenagers and should continue to use it to keep their skin looking young. This is very clever…
Pricing is part of this phase of brand revitalization. If there is a way to re-package your product or service offerings in a way to grab more market share, you will have expanded your revenue stream without having to develop new products. McDonald’s implemented this strategy with their Dollar Menu items.
Inclusive in this phase of brand revitalization is the promotion aspect. Your brand’s “face” is its place. Whether the product resides on a store shelf or online, each time it is found, it must be easily recognized. Packaging, colors, images, and sounds are all part of what makes your brand image memorable. Promoting and maintaining the non-verbal aspects of your brand image are important, especially in a global environment where language differs.
Results
It isn’t an obsession, exactly, but measuring results is a topic that you’ll find me referencing consistently. The entire point of change is to realize progress and, if you are not measuring the results of your brand revitalization campaign, you have no way to see if your efforts are enhancing your bottom line.
If your organization has staff, ensure that they are engaged in the results orientation efforts. Stress the importance of bringing the brand to life for your market, especially if your employees are “on the front lines” and dealing with your customers individually.
Rebuild Trust
Expanded access to information has heightened consumer awareness, and there are many reasons for them to feel distrustful. Your brand must acknowledge the social imperatives that drive consumers during their purchase decisions. Speak to their concerns about ecological matters, privacy concerns, or false claims. Re-establish their confidence by engaging in local activities and events that are not profit oriented and by being open and honest about all of your business affairs.
Realize Globally
Distill your brand revitalization strategy to a single document that is capable of expanding globally. Make this resource readily available to your staff and your customers, along with the desired goals of your brand revitalization strategies. If you have a brick and mortars presence, clientele will see that you are walking your talk by the experience they have as they are interacting with you professionally.
Leadership Required
Creativity is essential, but the new brand vision and positive momentum is a result of committed leaders who are capable of providing clear direction and maintaining priorities. The brand message must be consistent, whether you are interacting with the board room, investors, employees, or consumers. Trust your instincts, by all means, but remember that you ARE the personification of the brand you seek to revitalize.
SEO and Watching Paint Dry
May 11, 2010 by Marj Wyatt
Filed under Business Basics, Featured, SEO Strategies
We joke about watching paint dry when time seems to move too slowly but, believe it or not, this is an actual role for which people are paid. Duties include touching the painted item to ensure that it is dry. What does this have to do with businss and online income? Read on…
Many people put up pretty websites and expect immediate results. Very few people get what they desire, unless they have found a particular niche that is in demand and has not already been exploited or they have a well established and responsive list.
As a website consultant, I’ve always recommended beginning with the end in mind. During initial meetings with any new client, I always inquire about their keywords and SEO strategy. Of all the hundreds of sites that I’ve built, only one customer actually had a plan in place. Statistically, those who did not embrace the idea that they needed to identify niche keywords and strategically pursue them experienced less than optimal results.
Once you’ve determined your SEO and linking strategy, you must set about the task of doing the work necessary to accomplish it. This entails tactics that will build relevance based on keywords through on-site and off-site content.
Perhaps the best known method for getting links to your website is writing articles, adding a link to your signature in a forum, or commenting on blogs. But, how do you know which sites have importance from Google’s point of view? Michelle MacPherson recently released a free tool for monitoring top internet properties for your content and links. I don’t know if it is still available but I’ve used it and it is very helpful. The caveat is that each site has different rules so make sure you read the fine print when you register and begin to use them.
Lately, there has been a resurgence in using videos to promote your business or opportunity. This isn’t big news. Video marketing has been a great way to give voice to your brand for years and new video distribution channels are popping up every day. Your videos need to go viral, for them to really provide benefit, and if you don’t use good keywords when posting the video, it is just “out there” waiting to be found. Alternatively, and as I mentioned earlier, you can deploy it to your dedicated and responsive list.
Differentiating yourself online may be the biggest challenge you face. Most of what I observe is a lot of emulation. That isn’t a bad idea. Heck! It worked for me when I wanted to learn to sing like Joni Mitchell.
Still, emulating what everyone else is doing only makes you like everyone else. Your market will choose to buy the offer, if it is something they want or need, and they will buy it from a link that appears in early in their search results. Thus, if you have no SEO strategy, whether or not you’ve done your niche research homework, there will be a lot of people ahead of you in the pile.
Assuming that you’ve are now convinced that learning SEO and keyword research is important to your business success … online or offline … what can you do? Well, you can begin by learning more about SEO and keyword research from an expert. Dan Thies has availed a great ebook entitled Fast Start SEO which you can download at this link. Dan Thies also offers a free membership where people aspiring to learn more, or those who are active in the arena already, can interact and swap ideas. You can choose to outsource the task to someone who knows what they are doing, if you feel you have more important things to do, but I imagine it will be hard to sift the wheat from the chaff when interviewing potential outsourcing partners without any knowledge so learning something about how SEO is done is still advisable.
Building an online brand requires patience, dedication and belief. Once you have your keywords and SEO strategy in place, all that remains to be done is to implement it. However, waiting for the benefits you seek can be difficult if you are impatient. Not much different than watching paint dry, I suppose. But, if you’ve done your homework and selected a good niche and linking strategy, your results will come.
Tools help. I use a product called Micro Niche Finder that is easy to understand and provides a lot of data very quickly. If you don’t want to buy a product, you can also use Google’s free keyword research tool.
If you’d like to know how I can help you, please don’t hesitate to ask. You can complete the contact form at www.VirtuallyMarj.com and I will certainly respond. I’d love to learn more about your business and, if it feels right to us both, help you build your online brand!
Everything’s Relative! (The Relevance of Blogging to your Online Brand)
September 11, 2009 by Marj Wyatt
Filed under Communicating for Success, Entrepreneur Mindset, Featured
It’s true; I came of age during the 60s. While this places me in some people’s stratospheric age groups, my age is merely a number to me and I’m thrilled to have grown up in such interesting times. Being a Baby Boomer surrounded by Hippies and other sorts of rebels brought many ideals to my purview … some more palatable than others but each of them born from a cry for freedom by my generation.
After recently re-theming my GetIncomeBlog.com, my interest in writing to it has been renewed, along with the traffic that comes to my site. I use several tools to determine how you all get here and, during the past month, the viewership statistics that I’ve been monitoring inform me that there are folks out there who appreciate my articles. Seeing what keywords you’re using is also fascinating.
I don’t write any of my articles to obtain your admiration, however. I write them because of a conversation I’ve had with newer online marketers or offline business owners has reminded me of something that will help them and want to pass along this information to you too. Whether or not you are a grizzled veteran, reminders about how things work in business and the entrepreneurial world is helpful.
I read such an article myself today at Yaro Starak’s blog. This young man is brilliant in his writing and has really done well for himself by blogging. I was unaware of this site until today when I was evaluating a competitor’s backlinks. Even though the article I read at Yaro’s blog wasn’t brand new, it spoke to many things that I’ve been writing about lately.
A colleague recently opined that a blog was nothing more than an online diary. Network marketers, BizOp chasers, and another group of business people whom I will lovingly refer to as “Elitists” tend to say that blogging is not important. But people like Yaro convince me and others who are determined to establish an Online Brand image that having a blog with high-quality content is essential. I can’t think of one reputable top gun marketer who isn’t using a blog as a component of their branding strategy.
But let’s get back to the statistics on my blog. On a “bad day” here at GetIncomeBlog.com, I am getting about 5 – 10 times more traffic that I used to get on a “good” day and I’m just beginning to ramp up. On a “bad” day, I spend very little time thinking about the “low” traffic volume. I merely smile and tell myself that everything is relative … a canon of my youth.
What’s in a Name?
September 4, 2009 by Marj Wyatt
Filed under Business Basics, Featured, How to Market and Brand
Frequently we forget the importance of Brand Equity. As internet marketers, that brand is not a business opportunity or a company we may have chosen to represent. While those things may assist us to get income, they are tools we use. By carefully managing the online image that is our name, we build potential for a future we cannot envision today. Nothing is more important than protecting our online brand image.
It may seem a little obsessive, but I set up Google Alerts for my name years ago after learning that my Real Estate clients were Googling me. That also heightened my awareness of what they might learn about me. In that instance, they were interested to learn of my artistic pursuits but, frankly, it didn’t impress me that this was the most prominent data they could locate. Energy was diverted to changing that.
The same tactics that I used to erase my Real Estate career from page one of Google will work for you if you are just starting out online. Immediate results were achieved by interacting on forums and commenting on blogs. Ensure that your posts are relevant to the topic and add value and always include your name in a signature block.
As an Online Branding Consultant and Wordpress Website Designer, I’m fully aware of branding strategies for companies. Using education, experience and business acumen, I’ve helped many people identify and implement their online branding strategies.
To assist those of you who have not studied business, it might be important to explain the four different types of branding strategies that are used.
Single brand identity is as it says a separate brand for each product. By way of example, if you have a company with several products, you would develop each product identity as a stand alone brand name. Hershey does this by having product groups, but each product name is name is much better known. Most of us know that M&Ms are a Hershey product but do we automatically relate the Hershey name to Twizzlers or Heath Bars? The resources required to manage multiple unique product brands must be considered if this is the strategy you are choosing for your business.
When a company uses its name for all their products, they have implemented an umbrella branding strategy. This is the approach that is employed in my business model for it allows flexibility and ease of brand management. More famous examples exist, however.
Sony, HP, Linksys, and GE, are household names for their product lines while the model numbers are obscure things we only look at when filling out a warranty card or contacting technical support.
Multi-brand categories are different brands for different product categories. In this scenario, the same company has different company names for their product groups. As a former Minnesotan, Pillsbury comes to mind. Through acquisition, they grew from milling flour to a large conglomerate owning several restaurants and store food brands. Mergers have returned the company to their core competency of baking products and they have since divested all their restaurant holdings.
Lastly, a company might choose to have a common name stem. This is useful for leveraging brand loyalty. Nestle has done this with Nescafe, Nesquick and Nestea.
What is a brand and why should you protect yours? The marketing mix should focus on consistency and quality. Even if your business is primarily affiliate marketing, Top Gun affiliate marketers like Ewen Chia and Michael Cheney have instant access to their loyal lists to get income whenever they want it due to the careful management of their names and the products they have chosen to endorse.
Your brand is your reputation and, if you manage it well, it will serve you for years to come.
Intentional Changes
August 16, 2009 by Marj Wyatt
Filed under Featured, How to Make Money, Life as an Internet Entrpreneur
Recently, I glimpsed images of the skyline from my birthplace in Minnesota. The scenery from my former home town in Minneapolis was interesting to see again for it is a pretty town … during summer months. While I watched the images, I reflected on time spent there. So much has changed since moving to California last year!
Probably the most challenging thing to overcome is the advice of people who believe they have found the “right” answers. They have … for themselves. Putting distance between myself and my well-intentioned friends and colleagues who had known me in the past has proven to be a good decision. The past is a good guide and certainly something one can use to learn from but no place to dwell when endeavoring to innovate and create something new.
Along with realism, unwavering self-belief is an important aspect of being an entrepreneur. For instance, degree work in business coupled with trench-time experience qualifies me to assist my clients with their branding and marketing campaigns. In my former role as an IT executive, insights offered in those areas were rarely valued. Breaking free of those previously imagined constraints has opened the doors of possibilities for many people who have chosen to work with me.
As an entrepreneur, desire for income can never eclipse good business ethics and brutal honesty about whether or not your contributions will be an asset to any client request. In other words, know your limitations. Granted, anyone can do anything with enough time or money but it is not fair to charge someone for your training. Don’t hesitate to ask for the business if it will add skills to your repertoire but be emotionally prepared to work at a loss with regard to your traditional hourly or project rates. Remember also, when you complete the project and it delivers the expected results or better, don’t hesitate to ask for referrals and testimonials!
While perseverance is the key to success, remember that patience is a virtue and no great thing can be created instantly. You may even experience setbacks and disappointments along your way but they are easily overcome if your focus is trained on what you have rather than what you are lacking. The law of attraction works both ways.
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