I’ve just completed a project where the desires of the graphic designer took precedence over search engine visibility and site performance.  I had only heard about these sorts of debates before and had never had been involved in one.

The designer admitted they cared more about look and feel of the site than they did about its features and functions.  Ultimately being forced to defer to the designer’s logic by putting a scroll box into a post, for the sake of aesthetics, enforced website design tactics that have not been popular since the late 1990’s.  Neither the project initiator nor the graphic designer seemed to care at all about search engine visibility, website performance, or the impact their design-based decisions were having upon the website.  Regardless of my feelings about it, I did as I was instructed and delivered a site that has absolutely no SEO value, much to my chagrin.  I contributed my ideas and they were ignored.  What else was there for me to do? 

But, my position stands that graphic design should NEVER take precedence over website performance, function, and search engine optimization.  I will augment this by saying that website aesthetics and website functionality and value are not mutually exclusive goals.  With a little bit of understanding, beautiful website designs can be rendered to functional code that performs well and is also optimized for search engine visibility.

In my experience, graphics designers rarely have website development or SEO skills.  I have the distinction of possessing design, development and SEO skills, among other things, so this is not true of me.  My composite skill set is extremely rare, so I have been told.  Because it is important to my clients, I keep abreast of current online marketing tactics and website development trends so I can educate my customers and offer choices, should the need arise.  Of primary concern to me is overall website SEO and performance.  A properly designed website can garner organic traffic, especially if it uses the built-in features of a content management system like Wordpress, and performance does not have to suffer if the developer knows what they are doing.

With the caveat that there are many people out there who know as much or more about this topic than me, I will share a little of what I know about these things in this post.   It is not all inclusive, for it would be impossible to encapsulate years of experience on such large subjects into a single post.

Why Should You Care about SEO?

A pretty website pleases the eye, and design does matter, but your website SEO strategy can make the difference between a profitable website and a wasted expense.  If you are not doing your own development work, you have paid a professional developer real money their time.  Viewing your website as a marketing asset should not be taken lightly.  With good planning, design, and a solid SEO strategy in mind, your website can becom an extremely valuable tool that facilitates your business success.

Search Engine Optimization is not a huge mystery.  There are several sites with valuable and free content out there for people to study, if they are willing to invest the time and energy.  While each SEO “expert” seems to subscribe to their own philosophy, some factors are constants.

Generally speaking, there is on-page SEO and off-page SEO.  On-Page SEO is what you do with your website design and post content.  Off-Page SEO can be loosely defined as the linking strategies you employ to elevate your site’s authority on the internet.  Both are important, but the latter has very little to do with website design.

On Page SEO

Each page of your website is viewed individually by search engines.  Thus, it is possible for some of your pages to have a more elevated listing status in the search engines than others.  Content management systems, like Wordpress, offer really cool SEO features like internal linking and frequent updates through RSS feeds and commenting features.  While some Graphic Designers hold steadfastly to their belief that there still is a place for straight HTML websites, open source applications like Wordpress, which is continually improving, make that belief all but obsolete.

Within a page, search engines are alerted by text styling tactics of using headings (H1 is best) or bold text to call attention to important content that contains the keywords you are pursuing.  Enabling Wordpress plugins that permit you to specify relevant meta titles, descriptions, and post-specific keywords will assist with acquiring organic traffic and gaining better page listings and rankings.  Since I put up my first Wordpress Website years ago, I’ve been using the All in One SEO plugin.  There are others out there.

Having a keyword rich domain name and page title goes miles toward a quick ranking.  Post titles and overall URL length matter.  The last time that I checked, search engines only read the first 256 characters of a URL.  This could have changed, so don’t quote me.  So, if you have a long domain name and a long page/post title, your effort in researching and placing keywords could be pointless.  Wordpress setup defaults are not the best for creating links.  There are multiple opinions about what is the best way to customize the permalink structure.  In any case, finding ways to eliminate unimportant words and numbers from the link is the only way to go.

Off Page SEO

This is, in a nutshell, your linking strategy.  Over the years that I’ve been involved with website delivery, I’ve seen hundreds of offers for SEO automation tools that claim they can drive floods of traffic to your site by exploiting loopholes in search engine algorithms.  I’ve never taken that bait.  As for other tools that offer SEO link building assistance that is white hat, I’m skeptical that these products have delivered the results promised but I do confess to not having tried more than a handful of them.  In my humble opinion, high quality external links are earned through the time-consuming work of posting articles, providing high-quality responses in active forums, and building an online reputation for your site’s authority by offering sincere and relevant blog comments or appearing as a guest blogger on a high ranking site.

Freelancers offer SEO services of link building through article creation, blog commenting and forum posts.  I cannot compete with offshore service provider pricing so this is not a service that I offer.  I educate my customers on link building tactics and sometimes refer work out to colleagues.  There are article spinning tools that allow you to write one good article and spin it multiple ways so you can have unique content up on multiple sites.  As for automating blog comments, I don’t approve spam comments on my sites so why should I expect anyone else to do so?    Forums may seem like old news but there are some very busy forums with high authority on which I’ve been actively pursuing links back to a few of my sites.  Just ensure that you become active in a forum that is related to the main topic of your site if you choose this tactic for link building.

Website Performance Notes

If you are using images on your site, upload and reference them with keyword rich names.  Embedding keywords as alt text for your images is a important too because search engines can read it.  More and more frequently, websites are being found through image searches.  Although it makes a site or post more interesting, excessive use of images is discouraged because each call for that image results in another http request which can inhibit performance.

Pages that are designed entirely in flash are … well, flashy.  I truly admire the skills that flash programmers have honed but I have never recommended flash introductions when text and images will deliver the same message.  Opinions may vary but mine is that flash intros and pages are not good for SEO.  Additionally, flash is a client-side application that relies on the technology configuration of the viewer’s computer.  Most non-technical people are not as fastidious about PC maintenance and technology upgrades as I may be and no developer can write code to overcome that.  Hire the flash developer, by all means, but keep in mind that your multi-thousand dollar expense for flash programming may be lost on a portion of your potential audience who is frustrated by the fact that they see nothing on the page or it is taking too long to load.

When moving a site from HTML to a content management system, I frequently hear my clients say that the site seems slower.  That’s true.  It is, by comparison.  This has to do with PHP and database access speeds.  Designing code that works as optimally as possible is my responsibility, so I’m not abdicating entirely.  Recently, when this protest kept coming up, I set up the same site on two other hosting services so they could compare site performance.  It was a proverbial “no brainer” decision.  Their hosting service was the stumbling block.  Both A2 Hosting and JustHost eclipsed Network Solutions for page loads and video performance.

The use of CSS sprites improve website performance because only one image is referenced.  I do not advocate for the use of image-based menus, however, because their use removes text from the pages and eliminates dynamic addition of navigation links.  This is best explained by example.  One of the features of Wordpress is that it automatically adds new category links to menus without having to alter site code.  This translates to ease of use for my customers, once they’ve gotten a handle on the difference between pages, posts and categories.  With the exception of the site that I was recently asked to develop, all of my site navigation code has been pure CSS, clean and simple.  After working with a beautiful theme that used one image for all of its iconography and backgrounds, my custom theme designs will be making much more use of CSS sprites.

 Most of us don’t think twice about what is involved in maintaining the platforms the Social Networking and Social Bookmarking potpourri of sites that we use each day in our online businesses.  These days, the focus is mostly on Twitter, Facebook and YouTube.  Other useful sites are LinkedIn, StumbleUpon, Flickr, MySpace, and Last.fm … to name a few.  Then there are he multiple free email accounts we have. 

When it comes to our home computing environments, we unconsciously manage disk space every day.  If we have self-hosted blogs, we look for and choose hosting vendors who permit us to have unlimited storage for our websites.  Yet, we take the storage of our Tweets and posts for granted. 

Every piece of content must be stored somewhere.  In the early days of email, I was part of a group who studied email etiquette with interest.  We discussed computing capacity issues, like storage, too.  A friend of mine, who worked for EMC, wrote a fascinating white paper about the exponential growth of data storage.  Her predictions have been exceeded by mounds and mounds and mounds of data.  None of us foresaw the advent of micro-blogging in 1985, let alone text messaging on a cell phone!   

Recent research by IDC revealed that our digital universe grew by 62% during the last year alone.  The stunning amount of storage online at the time of the study was 800,000 petabytes, a measure better described at this link.  In short, it is one million gigabytes.  By the end of 2010, it is predicted that there will be 1.2 zettabytes online.  A zettabyte, incidentally, is roughly half a million times the entire collections of all the academic libraries in the United States.  Whew!  And I’m worrying about a few gigabytes around here.   

Computers and the internet have made our lives easier, much more public and availed methods to get income online for some of us too.  Pages upon pages of material sifted and listed, categorized and presented for our reading pleasure with a few keystrokes and a button click.  Since our content is cached and stored online indefinitely, one begins to wonder if our content will outlive our grandchildren.  Who can say?

Social networking is a great way to connect with prospects and friends.  Over the past few months, there have been a lot of internet marketers advising that Facebook is a better advertising spot than Google.  When you must advertise, it is good to have choices where your ads will be targeted but has Facebook gone too far to serve up data for their advertisers?  It would appear so, if the US Federal Government has gotten involved.

In a nutshell, here is what has changed.  Previously, Facebook flushed personal information from their cache each 24-hours.  The privacy policy revision states that it will be held infinitely and that advertisers may use it for targeted promotions.  Many internet marketers have picked up on this nuance and developed products for sale to help people get more bang for their advertising buck. 

Although Facebook users have the privilege of opting out, the user interface is confusing and most folks don’t know where to look for the opt-out.  Heck, finding your public profile link can be an absolute chore!  I do understand the genesis of Facebook as being sort of an online yearbook for a university.  This may explain the unwieldiness of it  but it doesn’t forgive the fact that we should be able to easily locate all news and important links by visiting out own profiles.  In other words, the obligation to track changes to the privacy policy of any social networking site is not the user’s.

Many Facebook users won’t care one way or the other.  Still, there are those among us who don’t enjoy unsolicited advertisements.  I’m sure one.  When I logged into my account today, I found a dozen ads that were geo-targeted to my location.  Local shops, product providers, service providers, Realtors and bars.  I’d rather not be bombarded like that.  I looked for a method of opting out and I just couldn’t find it! 

Facebook is not wrong to sell advertising space.  Their on-screen real estate is valuable and they must fund the site support.  All things being equal, Facebook ads are less expensive than Google Adwords. 

The fact remains that nothing replaces good SEO with a solid keyword strategy.  In my online branding business, I never advocate that my clients use paid advertising.  I will provide some consulting services to help them learn the SEO ropes.  It isn’t a big secret or anything.  Most of the information someone needs to learn SEO is available online for free.  With interest, the ability to read, and the willingness to monitor results and experiment, perseverance will take your site where you’d like it to be.

Perhaps I am the exception but it perturbs me that the long and predictable sales letter page is being replaced by an optin form leading to a long-winded video which has no details about its length and takes way too long to arrive at a point. 

This trend reminds me of a desert character that I met recently on an outing.  Although the dialogue was entertaining, this person spent an hour telling my friend and I what he was going to tell us AFTER he told us why he was going to tell us what he was going to tell us.  Of course, we were free to leave at anytime but he seemed to have a need to tell his story, and I wanted to give him a chance.  In the end, it was a circular and one-sided discussion and he never really told us anything.  :D

But it was interesting to behold… 

Time is a non-renewable resource

How we spend our time each day is one of our more important decisions.  An email or link sent through Skype sometimes elevates my interest .  When the destination turns out to be a video landing page that provides no text to scan, the journey is predictable.  Someone is going to try to sell me something. 

While it is entirely possible that what they have to sell is something that I want or need, what is the benefit of biding my time through more than 30 minutes of self-aggrandizing dialogue, waiting to hear the price and being forced to endure so much “ but wait … there’s more” yammering? 

deep discount or inventory liquidation?

People don’t like to be convinced of something’s worth.  Idle curiosity led me to computing the discount of the bonus items for the most recent Video Sales Letter so I could report it to you.  The add-ons for this particular Video Sales Letter offer were “conservatively” valued at $38,731.  Yet, this internet marketer was willing to “give” them to me for $1,997.  That’s nice, but is it believable?   

If you are quick with a calculator, you’ve already determined that this is a 94.8% discount.  I’m fairly certain that opting into this offer would have led multiple upsells and an offer to have a trial membership with on-going fees of $97 a month, or more.  I’ve seen it before. 

But here is my point:  Liquidation sales are not a new idea.   In fact, Russell Brunson just had one and he didn’t pretend it was anything other than it was.  I truly admired that. 

ambiguity, logic and the law of averages

During the dialogue, the marketer informed us that his secrets had only been released to a handful of people who had proven to him, during 8 months of trialing his methods, that what he had found was not a fluke. 

What is a handful to an internet marketing millionaire with a huge list?  If the handful of people privy to the software and techniques have an 8-month head start, is there a prayer that these “hand selected niches” can be still penetrated and leveraged? 

Even though I’m basically an optimist, this sort of talk makes me skeptical.  I learned in the racquetball court that timing and position are everything in life.  In other words, creating the money-making idea or being part of the cadre of founders is the place to be if you really want to be if you want to cash in on something. 

If you are invited through a mass mailing, you are not in that group.  Applying their techniques to your current tactics has potential to improve your sales but please stick with your own niches.  Those “hand selected” niches are highly likely to be saturated. 

Passionate Pursuits

My viewpoint is that wealth will follow the pursuit of something that you already are interested in and will enjoy working with every day.  Using that base formula, your marketing, whether or not it is a Video Sales Letter, will genuinely convey your enthusiasm and have greater potential to become viral.  Your time spent researching the niche is time that you would be spending anyway because it is interesting to you.  Your targeted list is easy to acquire and grow because you are interacting with people naturally already, through Twitter, Facebook,LinkedIn and your blog. 

Identify those things that you truly enjoy and focus on what you like to do anyway and don’t invest yourself in the outcome.  It will come to you without a struggle if you maintain focus and don’t allow yourself to become distracted by the noise around you and frivilos get rich quick schemes.

PLR Websites are a tool used by internet marketers as a way to get your site online quickly, complete with content.  If you’ve ever worked with them in the past and have an interest in learning the underlying technologies that make a website work, the instructions and a little time are more than adequate. 

Everyone working on the internet must be aware of the rising popularity of Wordpress.   If you aren’t, feel free to contact me to learn more about how you can leverage this amazing software for your websites, beyond the traditional blog. 

Under the Covers

 Wordpress Websites require knowledge of more than simple HTML to set up correctly.  Wordpress is a Content Management System (CMS) that uses databases for content storage and PHP scripts to access that content for presentation on a website.  Learning how things all work together can be a rewarding journey if you like knowing how things work.  If you have limited experience with technology and become impatient when things don’t go as expected, your project can be less than fun.

 The whole idea of PLR is that you can purchase content, slightly modify it, and put it up as your own.  This permits the ability to begin creating a web presence with a minimum of effort and can also save on expense of hiring someone who can adequately translate your vision into a functional website for a product or service launch.  If your goal is to monetize a site quickly and you lack the base technical skills you need to read into the instructions,  you are likely to be confounded by a PLR Wordpress Website purchase.

 PLR products will give you all of the information that you need about installation, usage and reselling privileges.  There are some generalized guidelines but PLR products do have differences so reading the license for your new software is advisable.

 Wordpress Database and Security Matters

A simple Wordpress installation creates 11 tables, at this time.  Wordpress requires that certain things are set up in order for the software to operate correctly.  These specialized data are stored in various tables within the site database.  The list of items includes a site URL and blog URL, if it is different.

 While reviewing the installation script for a recent project, I saw that the PLR Product had altered the standard Wordpress Installation script, apparently in an effort to bypass the need to make these changes in the database.  All things being equal, uploading the database export to the destination database on my client’s servers was easy.  As I analyzed the data that was stored in the tables, however, I realized that the instructions lacked very important information for truly owning the site and its data.

 Another observation that I made about the setup script was that it didn’t follow secure Wordpress Website installation practices that have been recommended for more than two years.  As we are all painfully aware, website security is critical … especially if it is a source of income for you.

 A new user of Wordpress, who may have been misled into believing it is a one-click install would not have known what to look for, let alone how to change it. 

Wordpress Setup

 No one that I know puts up  a website, Wordpress or otherwise, just for the sake of having a website alone.  At least I hope not!    The whole idea of having a website is that you want traffic to your site so you can share some specialized knowledge, build authority in a niche or campaign about products and services that you might be offering.  Once again, knowing what settings affect the visibility of your new Wordpress website are the key.

 The PLR software package that needed to be installed did not have the privacy settings nor ping list optimized for broad access to the new site.  Indeed, the website was up as predicted but nothing in the installation instructions addressed these critical and necessary changes so it could be found through organic searches and paid advertising campaigns. 

 The Virtually Marj Service team uses standardized procedure for optimizing settings, as well as a standard list of plugins for analyzing and improving traffic to the site.  This is our “secret sauce” so I won’t be laying all of that out for you here but if you’d like to know more about that, you can contact me. 

To PLR or Not to PLR, that is the question

 PLR Products are a great way to jumpstart your business and website and it is wonderful that people take the time to create them.  As with all business decisions, choosing the “right tool for the job” is an important step along the way.  As for PLR Wordpress Websites, they are not recommended for people who do not have the underlying skills to read into the instructions or who don’t have staff to make them work properly as a business building tool

I didn’t create the page that I’m writing about today but I’ve been wanting to do someting similar for more than two years!  Because my site is G-Rated, I can’t put a link to it but if you don’t mind a little free expression, colorful language, and want a good laugh, I encourage you to search for the site using the title of this post to find it.    

Increase your Twitter followers by eleventy-billion in seconds uses all the tactics that experienced internet marketers have ever used, so far as I am aware.  There is an animated roll down script on the corner of the page, a bodacious lead in claim, multiple rave reviews, and a purchase option.  It even employs a tactic that I’ve noticed rising in trends and don’t much like.  There is no price given on the landing page.  But they admit they aren’t selling anything, which is part of the fun. 

From an educational point of view, this is a great example of what NOT to do on your sales pages.  From a social media perspective, it touches upon another source of my dismay, which is the automation of friend finding on social networks.  I mean, if you have to automate relationships, what is the point to them? 

Oh yeah … selling something!   

Recently, Michael Fortin had a much more politically correct post on the same idea.  Even a respected professional who has gained from product launch tactics sounds nauseated by them. 

The internet product launch formula needs a tune-up, I believe.  Maybe more internet marketers could try more honesty with a smidge of reality next time around.  Why not leave out the “hot spices” from the recipe so everyone can digest the cuisine without getting heartburn? 

I dislike citing problems without imagining possible solutions.  While I can’t say that I’ve been party to a huge product launch … yet … I certainly hope to see a trending upwards of these things. 

Forget the Bonuses 

It doesn’t take a rocket scientist to determine that the worth of the bonuses is overstated if they are willing to give them away or sell them at 1/1000 of their supposed value.  A brief time spent on the internet will tell you that these products are approaching obsolescence.  Very few internet marketers have been up-front about the fact that they are clearing old product. 

Stand Behind Your Product 

This week, I listened to a webinar hosted by Frank Kern, who is working with Brendon Bouchard on a program called the Experts Academy.  While I decided against opting into their membership, I found their offer to refund all purchases, regardless of how far in the future the request was made, quite fascinating. 

This demonstrates two important things.

1. They truly believe in their product
2. They are genuinely concerned about customer satisfaction

Guarantees like that are the exception among internet marketers.  Clickbank products abide by the 56-day refund rule.  Sellers of software, that was misrepresented or has proven to be buggy or not working at all, have refused my requests for refunds less that 30-days after my purchase.  Although it is irritating, it isn’t worth the dispute and negativity it would create in my life to pursue it any further. 

Even with my desire to see product promoters offer extended refund policies, I do understand that the buyer of anything can’t just change their mind and claim something didn’t work for them.  If they’ve never tried the product, there is no flaw and no basis for requesting a refund.  If there is accountability coupled with lifetime guarantees, then it is fair for all parties involved. 

Don’t Promote … Campaign 

Something that Brendon Bouchard said during the webinar really made sense.  Even though the idea of a new product is exciting to the developers and they want as many sales possible in the least amount of time, the persistent promotion emails are tedious. 

I’ve said it before, and I’ll say it again.  People don’t like being sold.  They prefer to use their best judgment and make a decision on their own.  Promotions are like putting the giant inflatable gorilla on the roof of a building.  They attract attention but they look silly. 

Build interest through a series of explanations about what the product overcomes or improves.  Leave out the links in the notes once in a while.  Request email inquiries and avail a mailbox that will be read and responded to.  People like to ask questions and to get answers. 

Real Testimonials Only,  Please… 

The FCC has endeavored to clamp down on false testimonials and paid reviews in the USA but who knows how that ruling is policed?  Do they prey on known offenders or randomly pick them out?  Either way, this ruling has as much “beef” in it as the anti-spam laws, based on the bulk email that I receive every day. 

When I see a plethora of testimonials on a page with no dates or full names, I cannot help but wonder about the vintage and credibility of the testimonial.  Since I am fully aware that many internet marketers give away copies of their products to their inner circle for trials before they are made available to the public at large, I feel that full disclosure would clear up any confusion.  Therefore, segregating raves given by people who got a trial version at no cost seems like a good idea.  It also would be wonderful if that round of reviews were updated within 3 – 6 months of the product launch. 

Say Thank You! 

Would it be too much to ask that the product owner take a little personal time to write a thank you email?  We are human beings, doing business with human beings, and someone has believed that our product was worth spending some money on.  Courtesy should not be automated. 

While we’re at it, is it to much to ask that follow up emails inquire as to how we are doing rather than continuing to promote more products for sale?

Yep!  It happened again today.  I was invited by a Skype friend to look into a free program.  Their claim was that it was free to join and I would not have to pay anything to earn money.  I’ve been around the internet long enough to not believe claims of overnight wealth and to distrust “free” joins but I indulged their request to click on the link anyway. 

Non-English Landing Page

The first thing that I noticed was that the page was in German.  I have a toolbar installed that allows me to instantly translate to English so this wasn’t a huge issue. 

Analyzing the Offer

The first sentence on the landing page was a disclaimer: 

This is no joke and no dream … You get paid money, because investors want to distribute funds.

If you have to begin by telling stressing the fact that your incredible program is really incredible and go on to suggest that investors want to give away their money, I’m immediately suspicious.  Investors want to leverage their money by investing in things which will earn them money.  At least that is what I’ve learned… 

The landing page encouraged me to read the terms and conditions, although I would have done that anyway before filling in any forms.  It’s called due diligence.   

Free Isn’t Always Free

The second paragraph on the Terms and Conditions page said this: 

Once you receive the gift, you have to pay into this program.

I didn’t need to read any further.  Clearly, if payment is required to benefit from the program, it isn’t free. 

I responded to my Skype pal by copying and pasting that text into our chat window.  I added that I was a conscientious objector of cash gifting programs and that having to pay into it made it clear to mea that it wasn’t free.  I thought that would be the end of it but they replied that I had misunderstood. 

I re-copied and pasted the same text into our chat window and told them, in addition, that there was nothing ambiguous about the phrase: YOU have to pay into this program. 

Denial of the Facts in Front of You 

My Skype pal protested by saying that “no one had explained this” to them.  I suggested that reading the fine print before joining anything, free or not, is a personal responsibility … and it is! 

Are you entitled to a do-over if you sign a contract that binds you to a commitment you didn’t understand just because you expected it to be explained to you?  If you are of legal age, the answer to that question is no. 

I’ve worked in a business where contracts were necessary to proceed.  I would spend no less than an hour going over the terms and conditions that my clients would be obligated to once they put pen to paper.  I took pains to explain what their obligations were, as well as the authority they were granting to me as their agent.  I never put paperwork in front of someone who might later claim diminished capacity because they had had a few drinks.  I scheduled the meeting for another time and instructed them to hold off on the beers until after we were finished. 

Not everyone will do this … especially if they are promoting a get-rich-quick-and-easy internet program. 

Money for Nothing? 

Call me old fashioned or jaded, but I’m not of the mindset that money will flow into your bank accounts without applying some effort. 

When I was new to online marketing tactics, I got suckered into things.  We all do.  Once I abandoned the belief that the hype was more than it was and began to focus on things that I enjoyed doing anyway, which could earn income for me, my life has been simplified and I’m having a lot more fun too. 

Many of the people whom I used to communicate with on a daily basis are still chasing the dream of instant wealth and fly-by-night programs.  For them, and for those of you who pursue similar things, I wish you the best of luck and encourage you to return and post your results to my blog. 

There are no Magic Wealth Pills.  The recipe for business success is the same:

1. List the things that you are interested in doing
2. Analyze those things to determine if their might be a market for you to leverage
3. Construct a plan for pursuing that business
4. Devise a list of measurements you can use to validate your success
5. Determine the best approach for marketing and promotion
6. Follow your plan and monitor results
7. Know when to revise or abandon the plan and try the next thing on YOUR list

It is too bad that most Internet Marketers don’t understand the mechanics of a human-to-human sales relationship. If they actually had to talk to their prospects and customers, rather than dwelling in a two-dimensional world, would this improve their income potential or diminish it?

Building relationships takes time and attention, no matter which way you spin things. Developing rapport and gaining an understanding of each other ought to be a mutual effort or the equity of the relationship becomes uneven. Just as an expert should not condescend to a customer who doesn’t know all the ins and outs of their area of expertise, a customer should not condescend to the expert and treat them as a servant.

It is quite satisfying when there is cooperation and mutual respect in a business relationship. In this scenario, the customer appreciates the expertise that the professional is bringing to the table and respects the fact that such expertise has a value for which they are being paid. The professional appreciates the fact that the customer has chosen to work with them, in spite of the fact that they had other choices, and values their customer through responsiveness and, most importantly, through listening to the customer’s concerns and ideas. To that end, the most important tool that any entrepreneur has at their disposal is their ability to listen.

Listen, Learn and Earn

Listening is an active skill. People who are communicating with you need to know that they have been heard so it is important to acknowledge them, whether or not you agree with what they’ve said. In addition, if you are not clear about what you’ve heard, asking questions that explore the issue in such a way that no conclusions are assumed can lead your customers to telling you much more about their needs. This has potential to grant you further sales, if your products and services are aligned with those needs. If not, you may be able to refer them to a colleague of yours who specializes in that niche.

Today, while conferring with a new client, they were expressing discontent about another person in my same field who came to her expecting a retainer payment to commence work. When the prospect informed this website designer that they had questions, the designer’s response was: “I know all your questions and I have all the answers.” It didn’t surprise me that this prospect has continued to look for a website designer. That sort of reply totally invalidated this nice lady, making her feel as if her feelings and questions were completely irrelevant.

Communication is an art, and the most important aspect of communicating with anyone is listening to what they are saying. While a college degree isn’t required to enter any entrepreneurial arena, effective business people will educate themselves in the things that will further their business and increase their referrals.

James Arthur Ray was featured on Nightline this week. It seems that some of the participants of his Spiritual Warrior Retreat, held in Sedona in early October, died in a sweat lodge exercise at the end of a grueling week of motivational activities. The sweat lodge exercise was mandated after the people had spent days in the beautiful canyons of Sedona, without food or adequate rest, to connect with their inner truth … supposedly.

Human physiology is fragile. It didn’t seem at all odd that some people might have been dehydrated and unfit to go into a sweat lodge for hours on the heels of their Sedona experience. I’ve wandered through the trails of Sedona. The trails to the vortexes are not paved and most of them involve a climb. As I listened to the statements on Nightline, made by survivors of this experience, as well as from family members whose loved ones had died, I pondered the huge industry that has grown around The Law of Attraction and The Secret over the past couple of years. If you are operating in this niche, you are well advised to monitor the progress of this story!

Don’t get me wrong, I watched The Secret, in the fall of 2007, and the movie was nothing other than inspirational. The underlying message of this movie, and others like it, is that you have the ability to change your viewpoint, and in so doing, have an opportunity to change your life’s course. If you are under the tutelage of a charismatic leader, like James Arthur Ray must be, it’s probably easy to get swept into a belief system that causes you to want the success he says is so easily attainable. And, to his credit, he has a large following.

The fact that our mental approach to a problem can either resolve it or lead us further astray isn’t new information. In the United States, this was discovered by a couple of drunks as they commiserated with each other over a cup of coffee, so the story goes. The relief these two men felt led them to start a movement called Alcoholics Anonymous (AA) that has helped millions of people all over the world for nearly a century. AA text suggests “stinking thinking” is the source of emotional problems that lead people to make bad decisions, in this case, drinking. In fact, AA could possibly be the very first Law of Attraction program!

The big difference between AA and programs like James Arthur Ray’s is that AA doesn’t define its membership by the amount of money they have to spend to join. This is written into their 12 Traditions at article six, which is a spiritual tradition recognizing that money, property and prestige can distract an AA group from its primary purpose … to help people.

James Arthur Ray’s Spiritual Warrior Retreat was selling for a whopping fee of $9,695! This adventure built on a previous product offering called Practical Mysticism which sold for $5,295. The funny thing about reading Ray’s promotional materials is that they are merely sales letters, no different in psychology than the sales letters that compel one to purchase anything they’ve never heard about before. Personally, I doubt that Ray is any different than any other person who knows the truth about mindset; he’s just used his connection to The Secret to create a multi-million dollar enterprise.

One person might say this is clever. Another might say it is opportunistic. In the end, only James Arthur Ray knows his motivations and, in light of civil suits already filed against his organization after the Spiritual Warrior debacle, with the strong possibility of forthcoming criminal charges, the law will intervene to make judgment. This judgment could lead to a need to regulate the industry which will wash out a lot of self-help charlatans.

What disturbs me most about Law of Attraction practitioners-for-profit is the disparity of their words against their self-serving style. Last year, I observed this in a “joint venture” where the time I spent developing technology wasn’t recognized as having value and my “partner” asked me to pay for an EFT session. Without exception, every client that I’ve worked with who practices a “wealth attraction” coaching or information business has seemed to be the most tight-fisted and demanding client on my list for, when it comes to completing a project paying the final bill, they will always manufacture excuse after excuse for not producing a final payment when the terms of our contract have been fulfilled.

Is this indicative of the industry at large? One can only hope it isn’t…

Personally, I find it enjoyable when something occurs that seems synchronous to events in present time. The other night, such an event occurred. While rifling through papers in my desk drawer, an old fortune from a fortune cookie surfaced. It read:

One’s mind, once stretched by a new idea, never regains its original dimensions.

Not only is this synchronous, it also is quite profound in its simple truth. Once we are introduced to a something new, and the idea takes root in our minds and inspires us, it is virtually impossible to operate as we did before we made our important discovery. Our eager minds pursue the idea and follow it through permutations and twists in the road. Through every turn, the core substance of the idea remains solid and the starting point to which you always will return, should you find a need to adjust your strategy.

Take Internet Marketing, for example. A few years ago, I decided that I would get income through online means. In pursuit of that vision, I began subscribing to newsletters and purchasing products that would teach me more about what people were doing online. Some of the methods that I evaluated are not ones that I use or would recommend but knowing what not to do is almost as important as knowing what to do, isn’t it? Due to my interest and attention, I am able to spot trends and, when it comes to opportunity offers, I have a pretty good system for separating the wheat from the chaff.

As I put my own business plan into motion, it became obvious that my time spent learning about internet marketing was extremely helpful to people who retained my services for Online Branding and wanted to get income online. Although my primary source of income is still from my consulting services, the fact that I am personally involved with my customers doesn’t imply that I am not an internet marketer. I source all of my business through Web 2.0 methods and enjoy working with people.  And, the best part is that my business is totally portable!

My mind was stretched by this self-induced learning. When I approach a potential business liaison or client, it is nearly impossible for me to talk merely about traditional means of sourcing new business. When I set up ecommerce websites, for instance, I make recommendations beyond layout, technology, and graphics. My degree is in business and that knowledge, coupled with the education I’ve received through personal learning, are assets to any project that I undertake and I’ve heard this repeatedly from my customers.

All things being equal, anyone who has a business website is an internet marketer. Here is the caveat; The prettiest site in the world cannot manufacture new business and cash flow. If you haven’t done so already, it would serve you well to either learn about, or retain the services of someone who knows about techniques that will improve your website’s visibility through Web 2.0 techniques that drive targeted traffic, as well as performing the time-consuming SEO methods that will get it listed and ranked by search engines. If you are in business and have no website, you are missing an incredible opportunity. Personally, I feel that it is sheer folly to be in business without a website. It is statistically proven that people look online prior to making any purchase decision.

Even though this is not business related, our minds can also be stretched by ideas that present themselves in everyday life. The ingenuity of a child who is working out a difficult “engineering” problem related to the sand castle they are building at the beach is a good example. It is not an unimportant side note to remind you to take time to relax your mind so as to re-charge your creative juices.  If we are fortunate, we retain our sense of awe about things that are remarkable and have nothing to do with making money, like watching swallows soaring high above us or witnessing the oceans that undulate through forces unseen. At times when you need to restore yourself, it is good to have easy access to those things that opened your mind as a child.