The importance of creating a brand that sticks in the minds of your target market is obvious to people in stable businesses.  When the market paradigm shifts or a part of a product line is discontinued, it has potential to kill the brand.  Campaigns to create and obtain market share for a new brand can be very expensive so leveraging the investment you’ve already made in your branding strategy is economical and important, especially these days. 

When Volkswagen introduced themselves in the USA in 1949, only 2 vehicles sold.  By the end of 1955, the manufacturer had firmly established their presence in the United States. I’m not sure if it was the marketing experts or the public who created the “slug a bug” attachment to the vehicle but I certainly remember playing the game with my sister in the back seat of our family car.  I also remember my mother complaining about the odd appearance of the VW Beetle. 

Slug-a-Bug!

Lately, Volkswagen has been weaving this childhood game into their marketing campaign.  The inference of the new spin, however, is that the vehicle is moving so quickly that the onlooker who has been “slugged” didn’t see it.  This is brilliant! 

A brand can be established using imagery, colors, sounds or words.  Most times, it is a combination of some or all of these things. If a brand becomes “stale” or the marketing message has gotten muddied by exterior influences, like competition or economic constraints, it may become necessary to revitalize the brand to elevate awareness and increase market share.  Clever tactics for brand stabilization or revitalization are not accidents. 

Whether your business is small or large, there are a series of rules that must be followed steps that must be followed to accomplish the task of brand revitalization. 

Refocus

This step begins by evaluating the market that you are pursuing and redefining the purpose and goals of the company and the brand.  Every member of the organization must aspire that message in their work and the communication from the company to the market must consistently reiterate the new goals. 

Your message should succinctly state that purpose and be easy for consumers to remember.  Consider the branding strategy that AT&T is currently using for their wireless campaigns.  They want consumers to know that, using their technology, anything is possible.  This is a good message.  It conveys freedom and choice, something that is dear to all our hearts. 

Relevance

Since the promise of a brand is what leads to consumer interest and loyalty, it must clearly and accurately convey what consumers can expect to experience every time they choose your product or service and how that is different from the competition. 

As a business owner or executive, you must decide where you want to be and how you will get there.  You must understand the criteria your market uses to make purchasing choices in your niche.   You must also have an awareness about why people are choosing your competition’s products or services over yours. If you’ve lost market share due to global factors, your task is to repurpose the brand so you can keep your product or service viable. 

Reinvent

This is where action comes into play.  The active components of any market are people, product, price, place and promotion. 

Revitalizing a brand must begin with the people INSIDE your organization.  Every member of the company must feel committed to the new branding strategy if you hope to influence future success. 

Products and services are tangible evidence of the brand promise.  Reinventing a brand image involves innovation of your products and renovation of services that support it.  This requires investment of resources and  and the talent of your organization. 

Consider the variances you have witnessed with everyday use products like skin care, laundry detergent, or toothpaste.  With the rise of economical concerns, laundry products began to promote the fact that you could wash more clothes with less detergent.  Personal care products,like toothpaste, introduced and now promote their ability to make your teeth whiter.  Neutrogena has recently introduced a brand revitalization campaign that reminds women that they trusted the product as teenagers and should continue to use it to keep their skin looking young.  This is very clever… 

Pricing is part of this phase of brand revitalization.  If there is a way to re-package your product or service offerings in a way to grab more market share, you will have expanded your revenue stream without having to develop new products.  McDonald’s implemented this strategy with their Dollar Menu items. 

Inclusive in this phase of brand revitalization is the promotion aspect.  Your brand’s “face” is its place.  Whether the product resides on a store shelf or online, each time it is found, it must be easily recognized.  Packaging, colors, images, and sounds are all part of what makes your brand image memorable.  Promoting and maintaining the non-verbal aspects of your brand image are important, especially in a global environment where language differs. 

Results

It isn’t an obsession, exactly, but measuring results is a topic that you’ll find me referencing consistently.  The entire point of change is to realize progress and, if you are not measuring the results of your brand revitalization campaign, you have no way to see if your efforts are enhancing your bottom line. 

If your organization has staff, ensure that they are engaged in the results orientation efforts.  Stress the importance of bringing the brand to life for your market, especially if your employees are “on the front lines” and dealing with your customers individually. 

Rebuild Trust

Expanded access to information has heightened consumer awareness, and there are many reasons for them to feel distrustful.  Your brand must acknowledge the social imperatives that drive consumers during their purchase decisions.  Speak to their concerns about ecological matters, privacy concerns, or false claims.  Re-establish their confidence by engaging in local activities and events that are not profit oriented and by being open and honest about all of your business affairs. 

Realize Globally

Distill your brand revitalization strategy to a single document that is capable of expanding globally.  Make this resource readily available to your staff and your customers, along with the desired goals of your brand revitalization strategies.  If you have a brick and mortars presence, clientele will see that you are walking your talk by the experience they have as they are interacting with you professionally. 

Leadership Required

Creativity is essential, but  the new brand vision and positive momentum is a result of committed leaders who are capable of providing clear direction and maintaining priorities.  The brand message must be consistent, whether you are interacting with the board room,  investors, employees, or consumers.  Trust your instincts, by all means, but remember that you ARE the personification of the brand you seek to revitalize.

It’s Mother’s Day in the United States.  This is a holiday reserved for the women who gave us our lives and, if you are as fortunate as me, the person who believed in us so much that we knew we could never fail.  Today, I will tell you some of the most memorable stories that I have about a remarkable woman who was my mother, my mentor, and my friend. 

My mother was born in 1926, which means she grew up during the depression.  She was the oldest in a family of 12 children and, because times were difficult, her father expected her to quit school so she could help earn money to feed the family.  Mom didn’t honor that request for she knew it would inhibit her future possibilities.  At the age of 15, the same year that World War II began, she left her family and moved into a girl’s home so she could finish high school and make something more of her life.  Her courage and focus were quite admirable. 

Perhaps one of the bravest things that my mother decided to do was to have a career other than being a homemaker.  I know this doesn’t sound amazing at all these days but, during the 50’s, this was not popular.  Many of  the suburban housewives whispered among themselves about how she was neglecting her duties as a mother and a wife.  Some of those women even prohibited their children from being friends with my sister and me but, in my eyes, nothing could have been further from the truth!  Mom and Dad explained that she was going to work so we could have greater oppotunities.  Her working created income opportunities for me around the house, which taught me to be enterprising, industrious and responsible.

Mom took a job as a secretary, which was about the only position that women were allowed to have at that time.  Within a couple of years, she was promoted to the position of Wholesale Buyer which caused a bit of conflict within the secretarial pool. My mother loved what she did, and she was quite good at it too.   Twice a year, she would travel to New York City and negotiate large purchases for her company.  I got to tag along with her a couple of times.  Having the chance to see her at work was nothing short of inspirational.  She was well-respected and a tenacious negotiator.   

One of the fondest memories that I have of her is a reaction she had to an editorial in the local paper.  Some man had written that women should not work outside the home and, if they did, that they should stick to “jobs for women” and stay out of the more challenging business roles because men were better suited for those sorts of positions. 

Mom had a fit!  She went straight to her typewriter and prepared a response that was published by the paper.  This created quite a stir in the family, since she had used her married name on the letter.  I will never forget listening in on a debate between my mother and grandfather, who was unhappy that she had used “his” name on such a controversial subject.  She stunned him to silence when she retorted, “It’s my name too!”   In that moment, she taught me that it was OK to stand up for what you believed in and be who you are, regardless of the circumstances.  Remarkable!

I’m chuckling as I write this … and experiencing a little emotion too.  I miss my mother very much.   

Although Mom didn’t always agree with my ideas as a youth, she never told me I was wrong.  In the truest sense of the word, she mentored me by discussing the pros and cons, just as she would with any adult.  Those conversations always ended with her telling me that she trusted my judgment, which was empowering.  I got to test my strategies and, if something didn’t work out the way I expected, she never said, “I told you so.”  She would offer her advise and recommend solutions but it was always up to me to decide what path to choose.  That was her greatest gift to me.  Over the years, her strength became my will. 

Her independent style and tireless encouragements are factors that still motivate me today.  Her belief in me allowed me to rely on my good instincts, which has been the basis for every decision that I’ve made in my career.  She taught me to disregard the nay-sayers and follow my own path.  This is  something you will feel in many of my articles and it is one of the primary reasons that  GetIncomeBlog.com was launched in 2008. 

Whether I am writing about following your passions or shutting out the noise around you so you can try something new, my message is always the same; Believe in Yourself first.  It isn’t always comfortable to follow the road less traveled but, if you believe in yourself and your abilities, the pot holes on your path are never so deep that the axle will break on your carriage.   

Mom’s resilience never ceased to amaze me.  Up until the day she went into a coma, a week before her death, my mother’s mind remained sharp, she never doubted my ability to succeed, and she was a good friend to me.  I was blessed to have her in my life. 

So, this one is for you, Mom! 

Normally, we associate creativity with artists who apply their craft in written communications, visual arts, or music.  But, if we strictly define creativity as artistic talent, we fail to appreciate how it is involved in the apparently mundane aspects of our lives.  That is really a shame, for nothing of life is truly mundane. 

An acceptable definition for creativity is having the ability to find solutions where none are apparent.  This is often seen with children who are learning something new.  Less obvious are the toiling movers who manage to fit your heirloom dining room table through a narrow hallway without destroying the furniture or the walls, which is certainly admirable. 

In business, creativity is characterized as thinking outside the box, creative problem solving, and maybe even critical thinking.  Has your business creativity ever been stifled by colleagues or clients?  Have you ever inadvertently stifled them?  There are so many ways this can happen, and this article exposes a few of them. 

You Want it When?

During my corporate days, I had an image of a person beneath a thumbscrew with a caption that read: 

Turn it again you SOB!  I work well under pressure!

The poster was irreverent and got many laughs but there really was no truth in it.  The fact of the matter is, people don’t perform as creatively when severe deadlines are imposed.  While the tasks may be completed on time and satisfactorily, there is kind of a hangover after the fact for those involved that can literally immobilize them for days after the effort is over. 

Time pressure disrupts one’s ability to fully engage themselves in the solution.  True creativity requires an incubation period.  In my business, premium rates are applied to “rush” projects for good reason.  When we come to terms on delivery dates and pricing, another dark side can be introduced by anxious people.  Folks who are in a panic with a high need to feel in control can upset the creative flow with interruptions.  To avoid this possible problem, I’ve learned to suggest a date in advance for status updates. 

Please Put Your Weapons Away

With morbid fascination, I’ve observed threats that some people have  imposed in an effort to inspire.  This was more or less a daily fact of life on the job in the information technology industry.  As a Realtor®, a client’s posturing that they would withdraw their listings didn’t motivate me to change anything about the marketing plan we had agreed to at the time we wrote our contract and the listing still sold within the pricing and terms we had set forth at that time. 

These days, as an internet entrepreneur, oppressive behavior serves as a signal that it might be time to fire the client.  Proceeding with people whose projects are fraught with self-serving drama is rarely worth the effort involved in their high maintenance, although some empathy and discussion can sometimes alleviate the  problem.  Yet, if someone wants to be a unhappy, they want to be unhappy and it is never worth entering into a battle of wills.  Let them be right and move on. 

If we enjoy what we’re doing, getting out of bed in the morning is never a chore.  Happy liaisons are not only much more fun.  Working with joyful people induces higher creativity for everyone involved. 

Roles and Responsibilities

Casting a stereotype, based a limited perception about the skills involved in that role, can be limiting for the individual contributor and dangerous for the type-caster.  Consider your bookkeeper, for example.  The joke associated with creative financing is well known to us all but, when your accountant suggests a financing solution that you’ve never heard of before and it helps you to forward a business goal, their creativity is a huge asset to your business. 

Financial Incentives May Not Be The Answer

A study on business creativity suggested that tying compensation to overall team results isn’t necessarily the ticket for inducing higher creativity OR better solutions.  In fact, the study’s results demonstrated that people who were focused on bonuses were less productive than those who worked for the love of the effort. 

Although there is a somewhat common belief that people will work harder if they are rewarded through performance incentives, concerns about negative compensation effects lead people to risk aversion, which ultimately affects creativity.  Ranging outside the norms of what is imagined is an outcome of being truly interested in the effort at hand, knowing that it’s OK to try anything that has potential to work, and believing that one’s suggestions are taken seriously and that their contributions are valued. 

How this Relates to VirtuallyMarj.com

As a Wordpress website designer,  the truth in the tagline at Codex is not lost on me.  Even though most people will never truly appreciate the elegance of some of the code they use, which the tagline describes as poetry, one’s ability to envision and develop it certainly requires a special sort of creativity. 

Personally, I get much more satisfaction out of consulting with clients, who have come to me for help with their marketing and branding strategies, and seeing the light bulb illuminate.  This happens when our discussions unearth something about their pursuits that is not obvious to them because they are too close to the proverbial forest to see the trees.  That is fun! 

Right Brained or Left Brained … Does It Matter to Creativity?

Our right brains influence our creativity, so science says.  Here’s a place for you to take a test, if knowing your brain’s preference is important to you.

I’ve known remarkably creative people whose claim to fame was clearly left brained.  The most renowned example is a former real estate client and friend of mine, Leo Hurwicz, who achieved Nobel Laureate status for his Economics Theory at the age of 90.  It was a privilege to know him and and memories of our talks are truly treasures for me. 

His special skill was mathematics, which is clearly left-brained and analytical.  Yet, his creativity allowed him to see beyond the equations and develop a theory that explained financial markets and ultimately garnered world-wide recognition. 

So, the moral of the story is to not hold yourself back if you are left-brained by nature.  Creativity is the product of what you believe is possible for you to do and it is nurtured by an environment where your ideas can expand to reality … regardless of your brain’s bias or your assigned role.

We’ve all been taught to avoid the truth if we fear that our news has potential to upset someone whom we like and respect, but being honest about your feelings doesn’t mean that you have to be tactless. If we understand and appreciate that everyone has varying degrees of skill with regard to handling feedback, and that they aren’t always in control of their emotional responses, there’s always a way to talk over any issue and reach a reasonable compromise.

Honesty is the best policy and, in my humble opinion, a lie by omission causes the most harm. The world would be a much better place if everyone was capable of directly confronting differences of opinion and, if these cannot be reconciled, choosing to disagree without the having the discussion escalate to an argument or parting of ways. Over time, I’ve decided that the culprit impeding this outcome is ego … and egos can be so demanding of respect!

So what can you do if you know you’re onto something and your ideas are repeatedly ignored by your business associates? Do you give up and become resentful or do you try to find another way to get your point across to them?

You can’t cross the sea merely by standing and staring at the water. Don’t let yourself indulge in vain wishes. ~ Rabindranath Tagore (1861 – 1941)

In any business, risk is necessary but risks should always be meticulously researched and measured against your assumptions before making a change. Consider carefully whether or not your idea is too great of a leap to be considered at this time but, by all means, don’t give it up if you strongly feel it can work better than the track you are currently on. With just a little more thought, you may find a way to redesign your proposal that seems less risky to your associates. 

Only a fool tests the depth of the water with both feet. ~ African Proverb

Because the river moves around it, a rock appears to be stronger but physics have proven that moving water will prevail and keep its own course over time. After many attempts to dictate the route of the Mississippi River, The Army Corps of Engineers have learned that the river knows its own way and serves no man.

In the confrontation between the stream and the rock, the stream always wins – not through strength, but through persistence.- Anonymous

Although the process that makes water stronger than a rock is erosion, we aren’t disempowering anyone by gently persisting about something that we know, in our hearts, is a better way to go. There are people who will not pursue any idea that they don’t feel is their own. With theses sorts of personalities, planting the seed of your idea and waiting for them to embrace it as their own usually does the trick, however, it does require that you don’t have a need to be recognized for it. Giving the idea to your business associates from the onset with phrasing like, “Have you considered …”, is an extremely non-confrontational assertion and somewhat of a subliminal command to for them to at least think about your recommendation.

Bodies of water also give us another metaphor for our business relationships. Many rivers open up to the sea but the sea is its own force and returns tides to the rivers. The mixture of salt and fresh water produces a brackish habitat where creatures from both worlds can adapt and thrive. Using this metaphor, when your original idea is improved upon through your business colleagues’ consideration, blending thoughts can result in a better plan and those who are capable of adapting can prosper more.

So it all seems to come down to being open and honest to learning and not being attached to the outcomes of your suggestions, doesn’t it? If we can keep our demanding egos out of the way, forward progress is always an option. Whether the progress is a business idea or a shift in how you interact with your associates, a positive change of direction is normally a sign of growth.

We all know there are times when it is necessary to have a conversation that has potential to become awkward. If you are a good communicator, you can usually find a way to avoid arguments but there are times when the only option available is to agree to disagree. If you are capable of speaking your mind, in spite of any fears, and managing your emotional response to having your ideas rejected, you’ve risen above the constraints that your ego can create.

Wordpress was awarded the 2009 Open Source CMS Award last month. Not only is this a great honor for the software, it validates a decision I made to specialize with this CMS years ago and all of the recommendations that I’ve made to website clients for the past several years. Wordpress is a powerful CMS and, with the improvements introduced during the past year and this award, it is crystal clear that the software has stepped up to the plate for consideration as the basis for any website project.

Wordpress Wins 2009 Open Source CMS Award

Many of you who know me understand my deep appreciation for Wordpress. I began using the software as a blogger in late 2004 when I set up my first self-hosted blog. Since that time, my interest in blogging has become a way of life for me.  My Wordpress development skills have been a good source of income for me and I love being a self-employed entrepreneur.

In fact, entrepreneurship is a frequent topic on my blog. An important attribute of being an entrepreneur is having a willingness to take measured risks but crucial to entrepreneurial survival, regardless of one’s niche, is resilience. Ideas bloom, excitement builds, partnerships are formed, and there are many ups and downs along the way.

This amazing interview with Matt Mullenweg, the father of Wordpress, really gives a lot of great insights into a smart way to start and grow a company. Other participants in this show are Jason Calacanis and Joel Spolsky. All are visionaries and well respected in the internet arena. The interview is nearly 2 hours long but it is well worth your time to listen, at the very least. I must caution you that Jason uses some colorful language while telling some of his stories.

Leadership is a topic of interest when one is working for a wage.  In that context, a leader is defined by rank, company holdings or some other arbitrary definition of success.  When the transition from wage-earner to entrepreneur occurs, leadership takes on a little different connotation.

The life of an internet entrepreneur varies by their interests, passions and motivations.  It is entirely possible to build a lucrative business that requires no more than you, an internet connection and time.  If the product is not digital, you certainly will become embroiled with inventory management, packing and shipping.  Maintaining a high level of customer service is critical to your success.  Digital products or services are a less labor intensive way to be an internet entrepreneur but your responsibility to support questions or concerns from customers is still a factor.

If you are a wise entrepreneur, you are building a solid relationship with those on your list.  Because you have gained their trust, people will begin to follow your advice and forward your recommendations to their friends.  This brings more conversions and income your way.    Your reputation will be enhanced by consistently introducing high-quality products and services that you know your followers will appreciate.  Congratulations,  you’re a leader!

As your visibility and reputation gain momentum, new opportunities will present themselves that can be fun and lucrative.  If an entrepreneur has an established list or has grown a support team, veering off to a new interest before laying appropriate groundwork with your group can cause confusion and discontent … and affect your reputation in a not-so-good way.  This is not the sort of visibility that you want as an business person.

Leadership involves communicating clearly with all the stakeholders affected by the decisions that you make.  If you behave rationally and responsibly, your fans will always sing your praise.