When you decide to work with a client, your business relationship has potential to develop into a friendship.  This can be very rewarding, as long as the boundaries between friendship and business are established and maintained. 

Very few people understand how awkward it can be when questions they are asking begin to encroach on the time you had set aside to relax.  Under most circumstances, gentle reminders that you are “off the clock” will be enough.  Conscientious people will never ask you to work for free and there is no reason to feel guilty about accepting compensation in exchange for your expertise. 

Here are a few gray areas that you may have encountered:

1. Someone expects you to do something for them which is a service for which clients normally pay.
2. You’ve earned an affiliate commission because someone clicked on your link and that person treats it as if they are owed services in exchange.
3. Sudden demands for a “finder’s fee” months after an introduction.
4. Promising future work for reduced fees.

Expecting Free Help

We’ve all hit financial speed bumps.  My first response to someone who asks me to work for free so they can preserve their cash is to suggest that they need to adjust their mindset.  This sounds brutal but it isn’t.  We are what we believe and, if we believe we are broke, we are broke! 

Many philosophies, including the Law of Attraction, conceptualize thought as energy that attracts like-kind energy.  If your thoughts are trained on what you lack, you will attract more of that.  In other words, your lack will increase.  This is so stupidly simple, yet so difficult to master! 

Placating your associate’s fears by working for free is a choice that you make based on whether or not the time commitment will put your real business obligations at risk.  We all like to help people out but, if you do, recognize that it can be a slippery slope.  Like silencing your barking dog with a treat reinforces bad behavior, your associate may expect that you will continue to work for them for free. 

Leveraging Affiliate Commissions

You’ve taken the time to set up accounts and establish affiliate relationships for products or services that you want to recommend.  Affiliate earnings are intended to be passive.  Thus, any expectation that you will provide services in exchange for an affiliate commission you’ve earned is flawed logic.  All that person did was click a link to buy something of value that they wanted. 

In the rare instance that someone insists they could have purchased the same product on their own, it may be their way of inducing guilt.  Don’t fall for it.  If you are like me, you have not overpriced your services to begin with and you’re worth every penny. 

Does this mean you should not offer affiliate links to clients and friends?  If you do, ensure that you disclose the fact that you will earn an affiliate commission and that it is their choice to purchase elsewhere. 

What Finders Fees?

True Story:  A year or so back, a “friend” asserted that he was owed 25% of everything that I had earned since we met.  This came out of nowhere so I was stunned when I realized he was serious. 

I explained that I would never have agreed to referral fees of that magnitude without having a formal contract in place.  This fell on dead ears.  His rage and desperation, coupled with some other observations about his online behavior, created an awkwardness that ultimately ended our friendship. 

Expecting Immediate and Repeated Help

Most people admire my intuitive grasp of technology.  I will always answer quick questions but, if I know that a request will take more time than I have available, it must be postponed.  When I find a solution, I take the time to carefully explain exactly what solved the problem, in layman’s terms, so people can more become self-sufficient. 

Some folks repeatedly return for help with the same things.  I don’t mind re-explaining but, if I can’t drop everything at the moment of their request, enduring unfounded accusations or complaints is unacceptable.  My rule is no tolerance for such bad behavior. 

Beware of Wolves in Sheep’s Clothing

One client relationship relationship evolved into spending a lot of time exchanging ideas about Wordpress website design, CSS and Photoshop techniques.  Those sessions always began when they would ask a “quick question.”  Since my associate already had some skills, it didn’t occur to me that I was providing information they planned to use to start a new and competing business.  When they announced their plans, they invited me to become a resource, with the provision that I could not use my own business name or offer a link to my website.  I declined and wished them luck. 

The tactic of promising “future work” for a discounted rate is the proverbial Pandora’s Box.  In my experience, such requests better serve the requester.  In one extreme case, my willingness to work in this way resulted in many delinquent invoice payments and their expectation that the delayed payments would not compromise the development schedule for the project.   This particular client also neglected to mention very time-consuming development requirements at the time we settled on price and refused to discuss additional compensation.  When their behavior turned into abuse, they were summarily fired with no regrets … at least on my part.   

Choose to NOT Diminish the Value of Your Expertise

We all have unique skills to offer in professional liaisons.  The confidence you gain through exceeding customer expectations can lead to business expansion.  When your clients trust you, they will naturally recommend you who their friends and colleagues.  Referrals from such sources are the best kind of business.

PLR Websites are a tool used by internet marketers as a way to get your site online quickly, complete with content.  If you’ve ever worked with them in the past and have an interest in learning the underlying technologies that make a website work, the instructions and a little time are more than adequate. 

Everyone working on the internet must be aware of the rising popularity of Wordpress.   If you aren’t, feel free to contact me to learn more about how you can leverage this amazing software for your websites, beyond the traditional blog. 

Under the Covers

 Wordpress Websites require knowledge of more than simple HTML to set up correctly.  Wordpress is a Content Management System (CMS) that uses databases for content storage and PHP scripts to access that content for presentation on a website.  Learning how things all work together can be a rewarding journey if you like knowing how things work.  If you have limited experience with technology and become impatient when things don’t go as expected, your project can be less than fun.

 The whole idea of PLR is that you can purchase content, slightly modify it, and put it up as your own.  This permits the ability to begin creating a web presence with a minimum of effort and can also save on expense of hiring someone who can adequately translate your vision into a functional website for a product or service launch.  If your goal is to monetize a site quickly and you lack the base technical skills you need to read into the instructions,  you are likely to be confounded by a PLR Wordpress Website purchase.

 PLR products will give you all of the information that you need about installation, usage and reselling privileges.  There are some generalized guidelines but PLR products do have differences so reading the license for your new software is advisable.

 Wordpress Database and Security Matters

A simple Wordpress installation creates 11 tables, at this time.  Wordpress requires that certain things are set up in order for the software to operate correctly.  These specialized data are stored in various tables within the site database.  The list of items includes a site URL and blog URL, if it is different.

 While reviewing the installation script for a recent project, I saw that the PLR Product had altered the standard Wordpress Installation script, apparently in an effort to bypass the need to make these changes in the database.  All things being equal, uploading the database export to the destination database on my client’s servers was easy.  As I analyzed the data that was stored in the tables, however, I realized that the instructions lacked very important information for truly owning the site and its data.

 Another observation that I made about the setup script was that it didn’t follow secure Wordpress Website installation practices that have been recommended for more than two years.  As we are all painfully aware, website security is critical … especially if it is a source of income for you.

 A new user of Wordpress, who may have been misled into believing it is a one-click install would not have known what to look for, let alone how to change it. 

Wordpress Setup

 No one that I know puts up  a website, Wordpress or otherwise, just for the sake of having a website alone.  At least I hope not!    The whole idea of having a website is that you want traffic to your site so you can share some specialized knowledge, build authority in a niche or campaign about products and services that you might be offering.  Once again, knowing what settings affect the visibility of your new Wordpress website are the key.

 The PLR software package that needed to be installed did not have the privacy settings nor ping list optimized for broad access to the new site.  Indeed, the website was up as predicted but nothing in the installation instructions addressed these critical and necessary changes so it could be found through organic searches and paid advertising campaigns. 

 The Virtually Marj Service team uses standardized procedure for optimizing settings, as well as a standard list of plugins for analyzing and improving traffic to the site.  This is our “secret sauce” so I won’t be laying all of that out for you here but if you’d like to know more about that, you can contact me. 

To PLR or Not to PLR, that is the question

 PLR Products are a great way to jumpstart your business and website and it is wonderful that people take the time to create them.  As with all business decisions, choosing the “right tool for the job” is an important step along the way.  As for PLR Wordpress Websites, they are not recommended for people who do not have the underlying skills to read into the instructions or who don’t have staff to make them work properly as a business building tool

Personally, I find it enjoyable when something occurs that seems synchronous to events in present time. The other night, such an event occurred. While rifling through papers in my desk drawer, an old fortune from a fortune cookie surfaced. It read:

One’s mind, once stretched by a new idea, never regains its original dimensions.

Not only is this synchronous, it also is quite profound in its simple truth. Once we are introduced to a something new, and the idea takes root in our minds and inspires us, it is virtually impossible to operate as we did before we made our important discovery. Our eager minds pursue the idea and follow it through permutations and twists in the road. Through every turn, the core substance of the idea remains solid and the starting point to which you always will return, should you find a need to adjust your strategy.

Take Internet Marketing, for example. A few years ago, I decided that I would get income through online means. In pursuit of that vision, I began subscribing to newsletters and purchasing products that would teach me more about what people were doing online. Some of the methods that I evaluated are not ones that I use or would recommend but knowing what not to do is almost as important as knowing what to do, isn’t it? Due to my interest and attention, I am able to spot trends and, when it comes to opportunity offers, I have a pretty good system for separating the wheat from the chaff.

As I put my own business plan into motion, it became obvious that my time spent learning about internet marketing was extremely helpful to people who retained my services for Online Branding and wanted to get income online. Although my primary source of income is still from my consulting services, the fact that I am personally involved with my customers doesn’t imply that I am not an internet marketer. I source all of my business through Web 2.0 methods and enjoy working with people.  And, the best part is that my business is totally portable!

My mind was stretched by this self-induced learning. When I approach a potential business liaison or client, it is nearly impossible for me to talk merely about traditional means of sourcing new business. When I set up ecommerce websites, for instance, I make recommendations beyond layout, technology, and graphics. My degree is in business and that knowledge, coupled with the education I’ve received through personal learning, are assets to any project that I undertake and I’ve heard this repeatedly from my customers.

All things being equal, anyone who has a business website is an internet marketer. Here is the caveat; The prettiest site in the world cannot manufacture new business and cash flow. If you haven’t done so already, it would serve you well to either learn about, or retain the services of someone who knows about techniques that will improve your website’s visibility through Web 2.0 techniques that drive targeted traffic, as well as performing the time-consuming SEO methods that will get it listed and ranked by search engines. If you are in business and have no website, you are missing an incredible opportunity. Personally, I feel that it is sheer folly to be in business without a website. It is statistically proven that people look online prior to making any purchase decision.

Even though this is not business related, our minds can also be stretched by ideas that present themselves in everyday life. The ingenuity of a child who is working out a difficult “engineering” problem related to the sand castle they are building at the beach is a good example. It is not an unimportant side note to remind you to take time to relax your mind so as to re-charge your creative juices.  If we are fortunate, we retain our sense of awe about things that are remarkable and have nothing to do with making money, like watching swallows soaring high above us or witnessing the oceans that undulate through forces unseen. At times when you need to restore yourself, it is good to have easy access to those things that opened your mind as a child.

Recently, while working on a YouTube video, I happened across the most adorable video with related tags.  I have a cat that plays piano.  The video that amused and inspired me was about another piano playing cat.  The number of views for that video averaged 275,000 per month over the past year.  I’m betting that this piano teacher’s business also grew as her video went viral on the internet, even though she made only small mention about her area of expertise.

This video was awesome to me for several reasons.  In a moment of epiphany, I posted it to Public Skype Chat with my thoughts about how viral this sort of video could be if properly used in a marketing campaign.  A member of the group, who was similarly intrigued after doing some of her own research, asked me how I found myself using this sort of media to promote my business.

What is seemingly off-topic from business but is also cute or funny can be used to leverage your primary business, if it is done right.  Internet and Affiliate marketers have been using this tactic for years by employing misspelled or extremely similar domain names and keywords which leverage high volume searches on the internet.  If you would like to know what is hot on the internet in real time, I recommend checking out Google Trends.

From a consumer point of view, if we think of the things that attract us in marketing, we all know there are several.  Babies and animals may be at the top of the list.  They have a way of making most people feel comfortable or empathize with the marketing message.  Of course, some marketers still use sex in every advertisement, especially automobile companies and alcohol distributors.  Regardless of the psychological tool employed, humor is a wonderful way to capture and hold a prospect’s attention at your website.

The simple truth is, whether online or offline, there are certain things that resonate with consumers or business opportunity prospects and trigger their responses.  Traditional marketing understands and leverages this knowledge.  Market testing is not a luxury phase for any product launch.  If your product is digital, don’t overlook the power of Google Analytics while you are tweaking your sites.

If you have a perceived urgency to generate income or a limited budget, as a consumer of products and services, you know what works best when you stop and think about it.  Walk around to the other side of your virtual cash register and view things from that perspective.  Once you adapt your thinking to that point of view, your marketing message and techniques become obvious.  You must capture the attention of your target market and hold it without trying to sell them anything. 

This may sound counter intuitive but, if you think of your own reactions to sales, I know that you know that it isn’t.  Even if you are on a showroom floor, how do you feel when a sales person interrupts your train of thought while you are considering your choices?  Do you like being told the differences or would you rather quietly compare the features and functions of the product to the things on your wish list?  It may not be possible to create one message for both audiences but it is possible to put up two different sites with two different messages and find out which works best.     

Although few people understand this, a good marketer leads a person to understand what they want.  Did you catch the most important word in that last sentence?  A good marketer is a leader, not a sales person.  Internet marketing is much more than formulaic sales, OTOs and pop-up offers.  People have written volumes about website design but none that I’ve read have discussed the psychology of marketing or how to really use it online.